Marlena Miller

• Led end‑to‑end onboarding and training projects , coordinating schedules, materials, and safety compliance for new hires with a 30% employee retention .
• Managed cross‑functional communication between HR, warehouse leadership, and training teams to ensure alignment on project timelines.
• Oversaw daily operational workflows , identifying bottlenecks and implementing adjustments to maintain productivity.
• Tracked performance metrics and documented progress to support coaching and continuous improvement.
• Conducted internal audits to ensure compliance, accuracy, and operational readiness

Facilitated communication projects by delivering accurate ASL interpretation for written, visual, and verbal content

• Adapted communication strategies to meet the needs of diverse stakeholders across educational and administrative environments.
• Operational Project Support — Managed inventory, equipment procurement, and supply tracking to support program operations.
• Scheduling & Communication Management — Oversaw email communication, calendar coordination, and conference logistics.
• Process Troubleshooting — Identified workflow gaps and supported process improvements to enhance efficiency.
• Digital Content Coordination — Edited and maintained YouTube content to increase program visibility..
• Financial Tracking — Processed invoices, monitored payment status, and maintained accurate financial documentation.
• Documentation & Compliance — Conducted document audits to ensure accuracy and compliance with program standards.

• Application Workflow Management — supported the Director of Operations with end‑to‑end hiring and disciplinary documentation.
• Document Control — Responded to, organized, and filed employee records with strong accuracy and compliance focus.
• Quality Assurance — Applied a keen eye for detail to maintain error‑free personnel files and consistent data integrity.
• Team Coordination — Served as a team lead for clerical tasks, supporting daily operations and cross‑department support.
• Email & Communication Management — Delivered swift, accurate email responses to employees and leadership, maintaining efficient communication flow.

• Coordinated remote court appearance scheduling, ensuring accuracy, confidentiality, and timely communication.
• Processed payments and confirmations, maintaining detailed records for legal scheduling projects.
• Handled high‑volume communication channels, including multi‑line phones and time‑sensitive email alerts.
• Documented customer interactions accurately in CRM systems for future reference and analysis.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.