Marlena Miniel
Westfield,IN
Summary
Dynamic and motivated professional with exceptional interpersonal, communication, and team-building skills. A natural leader and quick learner, adept at leveraging critical thinking to enhance performance and drive results. Proven ability to engage and connect with customers, fostering strong relationships that contribute to business success. Committed to excellence and dedicated to being a valuable asset in any environment.
Overview
18
18
years of professional experience
Work History
Store Manager
Simply Chic
01.2015 - Current
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Generated repeat business through excellent customer service.
- Took initiative in creating marketing events and resources to expand our brand.
- Worked closely with marketing company on design options, proof reading, brainstorming, etc.
- Counted cash drawers and made bank deposits
- Established a loyal customer base.
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.
- Generated repeat business by providing exceptional customer service and positive engagement.
- Recruiting and onboarding.
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
- Used marketing and graphic design techniques to support sales.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Development and coaching of team and also fellow store management members.
- Conducted job interviews and made hiring decisions based on the store's needs, experience, and desired competencies.
- Networked with local business to collaborate and partner up in order to foster growth in business.
- Spearheaded various events and philanthropic endeavors.
- Organize sales promotions and set sales goals.
Marketing Manager
Simply Chic
11.2013 - 01.2015
- Collaborated with advertising and promotion managers to promote products and services.
- Oversaw the creation and implementation of media strategies that resulted in consistent increases in brand awareness.
- Planned marketing initiatives and tapped into my referral network to promote business development.
- Was in charge of creating and implementing marketing strategies while working closely with the marketing company.
- Spearheaded the rebrand of our business and its presence on social media.
- Created and followed through on a semi-annual customer appreciation event that remains successful years later.
Care Coordinator
Adult & Child Health
03.2009 - 12.2012
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to better understand conditions and modify treatment plans.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources, among other topics.
- Assisted patients by providing them with personalized patient education materials.
- Assessed patients' health-education needs and provided the necessary training and instruction.
- Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish.
- Explained the course of treatment and medications to patients and caregivers in simple terms, including side effects.
- Worked with medical professionals and community organizations to ensure that residents with severe mental health symptoms received the care they needed.
- Audited charts and reviewed clinical documents to ensure accuracy.
- Oversaw the implementation of an interdisciplinary team plan of care and facilitated an ongoing assessment of patient and family needs.
- Completed scheduled assessments as assigned.
- Provided patient education and answered questions about their health, prognosis, and treatment options.
- Checked all documentation and reports for accuracy and compliance.
- Made sure that all patient data handling, systems, and training complied with HIPAA regulations.
- Assessed patients who were going through active drug and alcohol withdrawal and offered interventions to help them manage their physical and psychological symptoms.
Consultant
Pure Romance
03.2008 - 07.2025
- Use cross-selling and up-selling techniques to increase customer profitability.
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Accurately processed cash and credit payments.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
- Increased sales by cultivating customer relationships, implementing business strategies, and suggesting ways to improve.
- Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
- Provide a positive customer experience by informing customers about the product's features and benefits, answering questions, and overcoming objections.
- Built relationships with customers and the community to promote long term business growth.
Education
Bachelor of Science - Psychology
Ball State University
Muncie, IN01.2008
High School - undefined
Daleville Jr/Sr High School
Daleville, IN01.2003
Skills
- Relationship management
- Leadership development
- Content marketing proficiency
- Verbal & written communications
- Employee supervision
- Performance tracking and analysis
- Sales experience
- Effective client relations skills
- Staff training and development
- Service-oriented
- Database management
- Operations
- Case Management
- Product and service sales
- Sales expertise
- Relationship building and management
- Results-driven
- Customer engagement
Accomplishments
- Partner With A Purpose January 2025 Recipient from Prevail for my efforts in helping support their mission and raising funds for their organization.
Timeline
Store Manager
Simply Chic
01.2015 - Current
Marketing Manager
Simply Chic
11.2013 - 01.2015
Care Coordinator
Adult & Child Health
03.2009 - 12.2012
Consultant
Pure Romance
03.2008 - 07.2025
High School - undefined
Daleville Jr/Sr High School
Bachelor of Science - Psychology
Ball State University