Marlena Nevarez
Visalia,California
Summary
Seeking a permanent full-time position where I can optimize my problem-solving and organizational skills. As well as provide my computer skills, business-oriented oral, written communication skills, and exceptional interpersonal skills. These qualities will serve as a mutual benefit to my employer and self-growth. I welcome new challenges to increase my knowledge and strengths as an employee. Although I am capable of working independently, I also enjoy the experiences working as a team.
Overview
16
16
years of professional experience
Work History
Specialty Patient Advocate
Integrated Care Systems
02.2023 - 12.2023
- Responsible for coordination of specialty patient referrals, clerical activities and support,
to provide timely and efficient processing and delivery. - Responsible for answering
telephones, verifying insurance, authorizations, and patient communication. - Responsible for agency mail distribution. Mails patient and physician
correspondence. - Responsible for familiarization with payor source documentation requirements,
P&P related to specific therapies, contracts, and fee schedules - Perform other related duties including assigning scanned documents.
Front Desk Receptionist/Coordinator
DASH THERAPY
05.2022 - 10.2022
- Responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and streamline access to service for all new patients
- Greeting patients and visitors in a courteous and friendly manner
- Screen all calls, arrange appointments, manage client communications, and process referrals
- Prepare new records, files, and maintain records
- Manage and create reports, memos, and forms as requested by physicians and/or administration
- Perform insurance verifications
- Schedule and confirm appointments
- Collect co-pays
- Prepare a schedule for the next day
- Maintain order and current information for patients' charts
- Create new patient packets
- Copy medical information as requested following proper procedures
- Assist with various office duties.
Collections Account Manager
Financial Enterprises Inc
03.2021 - 05.2022
- Maintained confidential information
- Delivering excellent customer service while establishing debit resolution
- Responsible for maintaining accounts in collections
- Processing payments, running reports, meeting metrics
- Making 80-100 outbound calls daily, while also receiving incoming calls
- Handled disputes with clients on behalf of a debtor
- Skip Tracing.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
Credit Analyst-Government Sector
United Parcel Service, UPS
08.2013 - 03.2019
- Oversaw several Federal Government agency accounts to ensure payments were precisely processed
- Led the accountability and safeguarding efforts for all government accounts
- Remained compliant with current account policies, procedures, regulations, and any established internal controls within government accounts
- Partnered with Federal Government agencies throughout the US to ensure account accountability
- Evaluated purchase orders and conducted policy and program analyses to recommend budget adjustments
- Determined valid billing discrepancies and adjusted if necessary while maintaining statistics of accounts
- Facilitated presentations to intra-departmental management officials and delivered conclusion/recommendations to management on controversial issues
- Coordinating reports, and maintaining account files
- Other assigned duties include ensuring compliance with current account policies, procedures, regulations, and any established internal controls within government accounts under my supervision.
Administrative Assistant
Century Wheel and Rim
11.2007 - 01.2011
- Provided Administrative support for Office Manager and staff, including routine clerical duties
- Handled a multi-line telephone system, filing, faxing, sorted mail, and generated reports
- Tracked and monitored problems to ensure a timely resolution for the clients
- Processed invoices
- End of year filing
- Cashier.
Education
Certificate of Completion - Administrative Medical Assistant
Milan Institute
Visalia, CA06.2020
Skills
- Accounts Receivable/Accounts Payable
- Data Entry
- Database and Client Management Systems
- Recordkeeping
- Account management
- High Volume Phone Inquiries
- Administrative Tasks
- Research and Analytical Skills
- Microsoft Office/Excel
- Legal Compliance
- Eligibility Determination
- Medicaid knowledge
- Verbal and written communication
- Conflict Mediation
- Computer savvy
- Quality Assurance
- Appointment Scheduling
- Multitasking and Organization
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Call Screening
Timeline
Specialty Patient Advocate
Integrated Care Systems
02.2023 - 12.2023
Front Desk Receptionist/Coordinator
DASH THERAPY
05.2022 - 10.2022
Collections Account Manager
Financial Enterprises Inc
03.2021 - 05.2022
Credit Analyst-Government Sector
United Parcel Service, UPS
08.2013 - 03.2019
Administrative Assistant
Century Wheel and Rim
11.2007 - 01.2011
Certificate of Completion - Administrative Medical Assistant
Milan Institute
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