Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlena Nevarez

Visalia,CA

Summary

As an experienced professional in office administration, I have gained valuable experience. I can efficiently manage daily operations, coordinate schedules, and ensure seamless office functionality. I possess strong analytical skills paired with a keen eye for detail and a commitment to maintaining
financial integrity and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Dash Therapy
Visalia , California
05.2022 - 10.2022
  • During my time at Dash Therapy, I fulfilled the role of Front Desk Receptionist and Coordinator, where I efficiently managed front desk operations.
  • Appointment scheduling
  • collecting co-pays
  • Patient inquiries
  • Administrative support.
  • Additionally, I coordinated with healthcare providers to ensure smooth patient flow and provided a welcoming and supportive environment for patients.

Collections Account Manager

Executive Financial Enterprise
Los Angeles , CA
06.2021 - 01.2022
  • Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
  • Negotiated repayment arrangements with customers to ensure timely payments were made.
  • Conducted skip tracing activities to locate customers who had not responded to collections efforts.
  • Prepared monthly reports on collection activities, aging status and performance metrics.
  • Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
  • Reviewed customer account information and updated records as needed.
  • Developed relationships with customers to encourage resolution of overdue accounts.
  • Received payments and posted amounts to customer accounts.
  • Recorded information about status of collection efforts.

Credit Analyst

United Parcel Service, UPS
Visalia, California
08.2013 - 03.2019
  • Oversee several Federal Government agency accounts to ensure payments were processed precisely.
  • Ensured compliance with current account policies, procedures, regulations, and any established internal controls within government accounts.
  • Identified valid billing discrepancies and resolved, if necessary, while maintaining statistics of accounts.
  • Facilitated presentations to intra-departmental management officials and delivered conclusions/recommendations to management on controversial issues.
  • Partnered with Federal Government agencies throughout the US to ensure account accountability.
  • Managed AR/AP for federal government accounts.
  • Coordinated reports, maintained account files, and other assigned duties including ensuring compliance within government accounts.

Education

High School Diploma -

Lindsay Adult School
Lindsay, CA
06-2019

Skills

  • Office Administration
  • File Management
  • Customer Service
  • Departmental support
  • Correspondence typing
  • Cash Handling
  • Administrative Support
  • Clerical Support
  • Mail distribution
  • Spreadsheet tracking
  • Appointment confirmation
  • Supply Management
  • Front Office Management
  • Problem-solving skills
  • Email and telephone decorum
  • Telephone Etiquette
  • Office supplies ordering
  • Administrative Skills

Certification

  • Administrative Medical Assistant
  • Typing Certification

Timeline

Front Desk Receptionist

Dash Therapy
05.2022 - 10.2022

Collections Account Manager

Executive Financial Enterprise
06.2021 - 01.2022

Credit Analyst

United Parcel Service, UPS
08.2013 - 03.2019

High School Diploma -

Lindsay Adult School

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Marlena Nevarez