Professional with solid foundation in notarization and legal document management, prepared to excel in this role. Trusted to handle sensitive information and support legal processes with precision and care. Known for effective collaboration, adaptability, and commitment to achieving successful outcomes. Skills include document authentication, legal compliance, and client service excellence.
Hi, I’m
MARLENA PAEZ
Pico Rivera,CA
Summary
Overview
28
years of professional experience
Work History
Self Employed Services
Notary Public-loan Signing Agent
02.2016 - Current
Job overview
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
Aramark
Route Sales Representative
01.2014 - 01.2016
Job overview
- Operated and organized manifests for daily activities, ensuring accurate record-keeping and enabling data-driven decision-making for optimizing delivery routes and resource allocation
- Efficiently maintained and updated route books and accurately tracked daily activity, ensuring seamless operations and timely deliveries for a fleet of 30+ vehicles
- Efficiently handled heavy loads, demonstrating exceptional strength and endurance while loading and unloading shipments, enabling seamless distribution of goods without the need for additional assistance
Disability Group, Inc.
Senior Case Analyst
01.2010 - 01.2014
Job overview
- Managed a high-volume multi-line phone system, adeptly routing calls, delivering messages to staff, and warmly greeting visitors, ensuring smooth communication flow and exceptional customer service experience
- Leveraged in-depth understanding of the Social Security System to provide expert guidance, resulting in a 30% increase in successful appeals and a 20% decrease in processing errors
- Provided comprehensive administrative support to a team of attorneys, managing calendars, coordinating meetings, and drafting legal documents; streamlined workflow and increased attorney productivity by 20%
M&M Field Inspection
Field Inspector
01.2008 - 01.2010
Job overview
- Spearheaded delinquency interview initiative for prominent lenders, mitigating payment losses by 15% across mortgages, credit cards, and automobiles, resulting in a cost savings of over $500,000 per year
- Conducted detailed property inspections and assessments for foreclosed homes, leveraging computer applications and company-based platforms; provided concise and comprehensive reports, contributing to informed decision-making for property acquisitions and investments
- Employed computer applications and proprietary company platforms to conduct meticulous property condition inspections and generate comprehensive reports for foreclosed homes; facilitated timely decision-making for property management and investment purposes
21 st Century Insurance
Customer Service Insurance Representative
01.2007 - 01.2008
Job overview
- Successfully concluded rigorous insurance training, earning personal lines license; leveraged deep understanding of insurance principles to drive accelerated professional growth and secure key roles in revenue-generating initiatives
- Achieved comprehensive insurance training program, mastering knowledge in personal lines insurance and achieving personal lines license; propelled career advancement, surpassing promotion milestones by 6 months
- Utilized data-driven approach to provide accurate quotes, proactively upsold premium offerings, and diligently followed up with 150+ leads; contributed to a 25% boost in average deal value and $300k in incremental revenue
Pacific Document Signing
Customer Service Representative
01.2006 - 01.2007
Job overview
- Streamlined notary public and loan signing agent processes, resulting in a 20% reduction in document processing time and increasing the number of loan signings completed by 25% annually
- Conducted comprehensive audits and quality control checks on notary public services, ensuring compliance with legal and regulatory requirements, resulting in a 100% success rate during inspections
- Scheduled and coordinated 20+ closing appointments with key stakeholders, ensuring timely execution and maximizing productivity within the local area
Goldenstate
Overnight/Driver Trainer, Customer Service Representative
01.1997 - 01.2006
Job overview
- Orchestrated and facilitated mandatory safety awareness meetings in compliance with OSHA guidelines, resulting in a significant decline of on-the-job negligence and a 40% reduction in both POV and COV accidents, along with a decrease in Workman's Compensation claims
- Formulated and administered a daily volume of 100+ customer service contacts through phone and email resulting in a 70% resolution rate and driving a notable 20% increase in customer satisfaction scores
- Directed an impactful customer service training program that propelled customer satisfaction to an exceptional 95% within the first three quarters, leveraging valuable feedback to drive continuous improvement and optimize the overall customer experience
Education
Whittier, CA
Private Pilot
01.2008
University Overview
Loan Document Advanced Course
01.2004
University Overview
Norwalk, CA
Real Estate Principles
01.2004
University Overview
CurrentWhittier, CA
Notary Public
01.2004
University Overview
Rio Hondo CollegeNorwalk, CA
Associate of Arts
01.2000
University Overview
Skills
- Notarial Acts
- Mobile notary services
- Documentation abilities
- Document Review
- Loan Document Signing
- Customer Service
- Teamwork and Collaboration
- Time Management
- Reliability
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
Timeline
Notary Public-loan Signing Agent
Self Employed Services
02.2016 - Current
Route Sales Representative
Aramark
01.2014 - 01.2016
Senior Case Analyst
Disability Group, Inc.
01.2010 - 01.2014
Field Inspector
M&M Field Inspection
01.2008 - 01.2010
Customer Service Insurance Representative
21 st Century Insurance
01.2007 - 01.2008
Customer Service Representative
Pacific Document Signing
01.2006 - 01.2007
Overnight/Driver Trainer, Customer Service Representative
Goldenstate
01.1997 - 01.2006
Private Pilot
Loan Document Advanced Course
Real Estate Principles
Rio Hondo College
Associate of Arts
Current
Notary Public
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