Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlena Peralta

Riverside,CA

Summary

Dynamic professional with excelling in complaint resolution and administrative support. Expert in enhancing customer satisfaction and streamlining operations, demonstrated by adept handling of high-stress situations and efficient data management. Skilled in both interpersonal communication and organization, consistently achieving positive outcomes in challenging environments.

Overview

4
4
years of professional experience

Work History

Courtesy Clerk

Stator Brothers
07.2024 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Medical Transportation Assistant

Elite Care
12.2020 - 12.2023
  • Managed fleet maintenance schedules proactively to minimize downtime and maintain optimal vehicle performance.
  • Used Software to input, track and analyze data.
  • Reduced delivery times for improved customer satisfaction through effective communication with drivers and dispatchers.
  • Resolved transportation issues promptly, maintaining strong relationships with clients and vendors.

Security Officer

Allied Universal Security Services
08.2020 - 05.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Customer Service Representative

Little Caesars Pizza
04.2020 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Moreno Valley High School
Moreno Valley, CA
2020

Skills

  • Inner personable
  • Cleaning and Organization
  • Phone etiquette / Verbal Communication
  • Complaint resolution
  • Successful managing
  • Administrative Support

Timeline

Courtesy Clerk

Stator Brothers
07.2024 - Current

Medical Transportation Assistant

Elite Care
12.2020 - 12.2023

Security Officer

Allied Universal Security Services
08.2020 - 05.2021

Customer Service Representative

Little Caesars Pizza
04.2020 - 07.2020

High School Diploma -

Moreno Valley High School

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Marlena Peralta