Marlena Perez

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Oversaw daily operations to maintain store cleanliness and organization.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Conducted performance evaluations and provided constructive feedback to employees.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Implemented staff training programs to elevate service standards and knowledge.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Enhanced team productivity by streamlining operational processes.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

I over say employees and their needs,trained them and worked with vendors to ensure quality and over saw cash handling and policies

I was responsible for ordering of products and paperwork and over seeing employees and their evaluations and did hiring and firing when necessary.I also over say to make sure everything was running efficiently.