Marlena Pohlman
Terre Haute,IN
Summary
Adept at maintaining high cleanliness standards and enhancing guest satisfaction, I leveraged housekeeping knowledge and teamwork at Terre Haute Casino Resort to significantly reduce guest complaints. Skilled in both the hospitality industry and effective communication, my approach has always prioritized safety and efficiency, fostering positive environments and relationships.
Work History
Room Attendant
Terre Haute Casino Resort
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Communicated with guests about room requirements and amenities to enhance overall satisfaction.
Housekeeping /Laundry
Anabranch Recovery Center
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Assistant Manager
Family Dollar
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Kitchen Manager
Casey’s General Store
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Communicated with guests about room requirements and amenities to enhance overall satisfaction.
Education
IC3 Business Technology Certification
Cnc Mill And Lathe Machinist Certification
Business Administration And Management
GED -
Nursing Education
Skills
- Service-Oriented Approach
- Project Coordination
- Work planning and organization
- Effective Multitasking
- Professional and courteous
- Quality control
- Stock Level Oversight
Timeline
Room Attendant - Terre Haute Casino Resort
Housekeeping /Laundry - Anabranch Recovery Center
Assistant Manager - Family Dollar
Kitchen Manager - Casey’s General Store
Ivy Tech Community College of Indiana - , IC3 Business Technology Certification
Ivy Tech Community College of Indiana - , Cnc Mill And Lathe Machinist Certification
Harrison Community College - , Business Administration And Management
Terre Haute South High School - GED,
Ivy Tech Community College of Indiana - , Nursing Education
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