Marlena Silva
Taunton,MA
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
11
11
years of professional experience
Work History
Office Administrator
Covenant Congregational Church
08.2022 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sous Chef
Deag's Local Diner
09.2019 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Planned and directed high-volume food preparation in fast-paced environment.
Clerical Administrator
Eastern Maine Community College
09.2017 - 08.2019
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
- Managed inventory of office supplies, proactively identifying needs and placing orders before shortages occurred.
- Maintained filing system and organized customer documents for easy retrieval of information.
Waitress
Front Street Pub
05.2017 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Library Student Assistant
University of Maine, Orono
08.2016 - 05.2017
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Checked out and checked in items using library computer system.
Take-Out Server
Outback Steakhouse
04.2016 - 08.2016
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
Take-Out Server
Buddy's Union Villa
10.2013 - 04.2016
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
Education
Bachelor of Arts - Criminal Justice
Rhode Island College
Providence, RI12-2022
High School Diploma -
Brockton High School
Brockton06-2016
Skills
- Time management
- Kitchen leadership
- Office administration
- Food safety
- Administrative support
- File organization
- Verbal communication
- Safety management
- Database entry
- Office management
- Customer engagement
- Report preparation
Timeline
Office Administrator
Covenant Congregational Church
08.2022 - Current
Sous Chef
Deag's Local Diner
09.2019 - Current
Clerical Administrator
Eastern Maine Community College
09.2017 - 08.2019
Waitress
Front Street Pub
05.2017 - 08.2017
Library Student Assistant
University of Maine, Orono
08.2016 - 05.2017
Take-Out Server
Outback Steakhouse
04.2016 - 08.2016
Take-Out Server
Buddy's Union Villa
10.2013 - 04.2016
Bachelor of Arts - Criminal Justice
Rhode Island College
High School Diploma -
Brockton High School
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