Marlena Slade
Framingham,MA
Summary
Reliable and upbeat Retail Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Fulfillment Team Member
Target
Framingham, MA
10.2023 - 01.2024
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
- Collaborating with team members to ensure timely completion of tasks.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Hotel Associate
Petsmart, Framingham, Pet
07.2022 - 01.2023
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Sales Associate
Tjmaxx
09.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Waitress
33 All American Diner
01.2019 - 03.2021
- I was used as a backup worker when others were sick or when capacity was at max.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Ultrasound
Massbay College
Wellesley Hills, MA05.2026
High School Diploma -
Framingham High School
Framingham, MA06.2022
Skills
- Customer communication
- Problem solving
- Register trained
- Organization
- Collaboration
- Creativity
- Order Picking
- Heavy Lifting
- Shipping and Packaging
Additional Information
- AWARDS , Community service LANGUAGES English Partial Spanish
Timeline
Fulfillment Team Member
Target
10.2023 - 01.2024
Hotel Associate
Petsmart, Framingham, Pet
07.2022 - 01.2023
Sales Associate
Tjmaxx
09.2020 - 07.2021
Waitress
33 All American Diner
01.2019 - 03.2021
No Degree - Ultrasound
Massbay College
High School Diploma -
Framingham High School
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