Marlena Slade

• Balanced $350 in register receipts at shift close while supporting accurate cash handling and payment processing.
• Handled 700 guest interactions per shift while maintaining 700% first-contact resolution across multiple roles.
• Trained new staff on menu offerings and service standards to strengthen floor readiness and guest experience.
• Trained junior technicians on safety protocols and proper use of hand and power tools.
• Troubleshot equipment breakdowns and performed preventive maintenance to support reliable operations.
• Applied process improvements that reduced repair times and raised service quality.
• Operated hand and power tools to complete repairs and equipment installation tasks.

• Processed 200 online orders per shift by selecting items from assigned locations and preparing shipments.
• Checked inventory, pulled materials from the warehouse, and packed boxes to keep outbound orders moving.
• Moved boxes and organized aisles to open floor space for forklift operators and improve warehouse access.
• Collaborated with team members to complete orders on time and prevent fulfillment delays.

• Served 50 pets per shift through bathing, grooming, and trimming while maintaining a calm, careful approach.
• Monitored sick or injured animals and coordinated veterinary care while updating owners on next steps.
• Reset procedure rooms between appointments and disinfected equipment to support sanitary daily operations.
• Kept cages, kennels, play yards, and grooming areas clean and orderly throughout the day.
• Maintained a clean, healthy coat care routine through regular washing and grooming for boarded pets.
• Delivered consistent service across pet care tasks while keeping work areas organized and ready for the next appointment.

• Assisted 100 customers daily with product questions, sizing guidance, and store-system checks for items at other locations.
• Organized racks and shelves to maintain visual appeal, support merchandising efforts, and highlight specific products.
• Prepared merchandise for the sales floor by pricing and tagging items accurately before placement.
• Answered customer questions about sizing, accessories, and merchandise care to support informed purchases.
• Maintained composure in busy, high-stress situations to resolve issues professionally and keep service moving.
• Built rapport with customers through consistent, friendly engagement that supported repeat business and positive experiences.

• Kept server stations clean and stocked to support faster table turnaround and smoother floor operations.
• Checked tables regularly to confirm food and beverage needs were met throughout each shift.
• Resolved difficult customer interactions with a steady, professional approach during high-volume service.
• Promoted friendly service that encouraged referrals and repeat walk-in business.
• Bussed and reset tables efficiently to keep the dining room organized and ready for new guests.

GPA: 3.6