Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlena Sniadajewski

Oshkosh,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Stained Glass Artist

Happy Glass Plant Shop
06.2021 - Current
  • Created pieces by hand for private customers or use as prototypes.

Relationship Banker

Associated Bank
08.2022 - 12.2023
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.

Barista

Target
11.2021 - 07.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Cashier

Schmalz Custom Landscaping
07.2021 - 11.2021
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Patient Service Representative

Aurora Medical Center
06.2019 - 07.2020
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scheduled patient appointments and procedures.
  • Obtained proper authorization and identification to release confidential medical records.
  • Utilized technology and specialized software to maximize productivity.
  • Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.

Front End Supervisor

Home Depot
05.2017 - 05.2019
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled money for customers and visitors.
  • Provided bookkeeping of important files.
  • Handled the complaints and concerns of customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained friendly and professional customer interactions.
  • Informed customers about all product lines and services offered by the company.
  • Educated customers on product and service offerings.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Processed all sales transactions accurately and in a timely fashion.
  • Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.
  • Received and processed cash and credit payments for in-store purchases.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Oversaw all daily operations of 1 store locations.

Licensing and Commissions Rep

United Healthcare
06.2015 - 02.2017
  • Prepared correspondence, accounting and financial documents for analysis.
  • Inputted information from customer calls and onsite service visits into the company’s systems.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Education

High School Diploma -

Stevens Point Area Senior High School
Stevens Point, WI
2009

Skills

  • Training and development
  • File/records maintenance
  • Operations management
  • Computer proficient
  • Client-focused
  • Excellent communication
  • Quick learner
  • Customer Service based
  • Supervisor experience

Timeline

Relationship Banker

Associated Bank
08.2022 - 12.2023

Barista

Target
11.2021 - 07.2022

Cashier

Schmalz Custom Landscaping
07.2021 - 11.2021

Stained Glass Artist

Happy Glass Plant Shop
06.2021 - Current

Patient Service Representative

Aurora Medical Center
06.2019 - 07.2020

Front End Supervisor

Home Depot
05.2017 - 05.2019

Licensing and Commissions Rep

United Healthcare
06.2015 - 02.2017

High School Diploma -

Stevens Point Area Senior High School

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Marlena Sniadajewski