Summary
Overview
Work History
Education
Skills
References
Timeline
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Marlena Standfield

Nettleton,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance
01.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assist with 45-60 inbound customer satisfaction calls to follow up on customer issues and resolve their problems
  • Utilized suggestive selling techniques to drive sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Hotel Clerk

Best Western Hotel
08.2019 - 12.2021
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Boosted reservation accuracy with diligent attention to details during booking processes.
  • Supported event planning efforts by coordinating logistics for group bookings, including meeting spaces setup and catering arrangements.
  • Ensured smooth operations during peak hours by effectively multitasking under pressure while maintaining exceptional customer service.
  • Answered phone within two minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Education

Diploma -

Nettleton High School
Nettleton, MS
05.2020

Skills

  • Computer literacy
  • Communication
  • Typing 50 WPM
  • Telephone Etiquette
  • Complaint Resolution
  • Negotiation
  • Team Work
  • Public Speaking
  • Problem Solving
  • Time Management
  • Technical Support
  • Leadership

References

  • Cimmy White, 662-509-0442
  • Andrea Dobbs, 662-319-0805
  • Ke'ston Mosley, 662-744-2390

Timeline

Customer Service Representative

Teleperformance
01.2021 - Current

Hotel Clerk

Best Western Hotel
08.2019 - 12.2021

Diploma -

Nettleton High School

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Marlena Standfield