T'nisha Amy
Clarksburg,MD
Summary
Knowledgeable and dedicated customer service professional offering 10+ years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and accomplishing company mission.
Overview
18
18
years of professional experience
Work History
Customer Representative- Local Hire
Federal Emergency Management Agency
11.2022 - Current
- Collect,verify, and input disaster survivor's information during registration intake process for disaster assistance.
- Assess needs of disaster survivors and provide referrals and recommendations to appropriate disaster assistance programs, as well as, other Federal, State, Local agencies, voluntary organizations, and faith-based organizations.
- Review applicant's cases files effectively to provide correct resolution to disaster survivors in accordance with provided PPM guidance and other agency provided resources.
- Provide applicants with status of their disaster assistance application.
- Trained in Registration Intake, Help Line,Indexing, Duplicate Investigation, Info Control Return Mail, and FEMA Manual Determination.
Patient Care Coordinator
Walgreens Specialty Pharmacy
02.2016 - 10.2018
- Provided customer support to patients and external medical providers in fast-paced call center environment.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with scheduling orders, assessing supply needs, and arranging order pick-up or order shipping .
Epoll Assistant
Apro Staffing
02.2014 - 04.2015
- Set up, monitored and maintained polling equipment.
- Dispatched technicians to various polling sites to assist with various equipment issues and repair.
- Performed final inspection of polling equipment prior to election day.
- Prepared election supplies such as privacy sleeves, demonstrative ballots, voter cards, scanner keys, sanitary kits, and other required items on election day.
Customer Service Representative
AmeriCall
11.2010 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier/Seasonal Worker
Costco
10.2011 - 12.2011
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Paralegal Intern
Costello, McMohan & Burke, LTD
01.2006 - 05.2006
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Conferred with clients and other involved parties to gather and track case information.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
Education
Bachelor of Science - Political Science
Loyola University Of Chicago
Chicago, IL05.2010
Associate of Science - Paralegal Studies
Northwestern Business College
Chicago, IL05.2006
High School Diploma -
Carver High School
Chicago, IL06.2001
Skills
- Customer Relations
- Customer Data Confidentiality
- Conflict Resolution
- Teamwork
- Inbound and Outbound Calling
- Data Entry
- Proficient in MS Office
- Exceptional writer
- Court transcription
- Excellent Investigative and Reporting Skills
- Quality assurance
- Program Leadership
Timeline
Customer Representative- Local Hire
Federal Emergency Management Agency
11.2022 - Current
Patient Care Coordinator
Walgreens Specialty Pharmacy
02.2016 - 10.2018
Epoll Assistant
Apro Staffing
02.2014 - 04.2015
Cashier/Seasonal Worker
Costco
10.2011 - 12.2011
Customer Service Representative
AmeriCall
11.2010 - 03.2013
Paralegal Intern
Costello, McMohan & Burke, LTD
01.2006 - 05.2006
Bachelor of Science - Political Science
Loyola University Of Chicago
Associate of Science - Paralegal Studies
Northwestern Business College
High School Diploma -
Carver High School
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