Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlena Otte

Lyndora,PA

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

24
24
years of professional experience

Work History

Front Office Assistant

Medexpress
06.2022 - 03.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Paid attention to detail while completing assignments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Responded to inquiries from callers seeking information.
  • Reviewed and updated customer information in database for accuracy.

Administrative Assistant

RMI International
04.2014 - 06.2022
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Nursing Assistant

Lowry House
09.2012 - 05.2013
  • Followed directions of licensed nurses to administer medications and treatments.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Conducted patient and family education on the importance of proper nutrition, exercise, and self-care practices to foster overall health and wellbeing.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

Nursing Assistant

Saxony Health Center
08.2011 - 04.2012
  • Followed directions of licensed nurses to administer medications and treatments.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Conducted patient and family education on the importance of proper nutrition, exercise, and self-care practices to foster overall health and wellbeing.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Nursing Assistant

New Haven Court At Clearview
01.2005 - 03.2009
  • Followed directions of licensed nurses to administer medications and treatments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Medication Tech

Fosnaught's Personal Care
10.2002 - 08.2007
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reordered medication to maintain adequate supply.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Documented patient information and care activities in electronic health record.
  • Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.

Medication Technician

Outlook Pointe
12.1999 - 07.2002
  • Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
  • Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
  • Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
  • Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.
  • Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
  • Expedited the medication pass process without compromising accuracy through effective time management techniques.
  • Contributed to positive patient outcomes by closely monitoring vital signs during administration of high-risk medications.
  • Reordered medication to maintain adequate supply.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.

Education

No Degree - Pre-nursing

BC3
Butler, PA
08.2002

Skills

  • File Maintenance
  • Excel spreadsheets
  • Strong Problem Solver
  • Administrative Support
  • Document Control
  • Patient Charting
  • Administrative Skills
  • Documentation and Recordkeeping
  • Medical Terminology
  • Professional and mature
  • Problem-solving skills
  • Insurance Verification
  • Excellent Communication
  • First Aid/CPR
  • Friendly, Positive Attitude
  • MS Office

Timeline

Front Office Assistant

Medexpress
06.2022 - 03.2024

Administrative Assistant

RMI International
04.2014 - 06.2022

Nursing Assistant

Lowry House
09.2012 - 05.2013

Nursing Assistant

Saxony Health Center
08.2011 - 04.2012

Nursing Assistant

New Haven Court At Clearview
01.2005 - 03.2009

Medication Tech

Fosnaught's Personal Care
10.2002 - 08.2007

Medication Technician

Outlook Pointe
12.1999 - 07.2002

No Degree - Pre-nursing

BC3

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Marlena Otte