Marlene Hurtado

Berlin

Summary

Detail-oriented and analytical Health Informatics professional with expertise in healthcare data management, electronic health records (EHR) implementation, and data analytics. Adept at leveraging technology to optimize healthcare operations, improve patient outcomes, and ensure regulatory compliance. Passionate about integrating informatics solutions to drive data-driven decision-making in healthcare settings.

Overview

years of professional experience

Certification

Work History

Health Informatics

Norwalk Community Health Center

Norwalk

11.2021 - 10.2022

Led training sessions on new informatics tools and technologies for healthcare professionals
Supported EHR table files, including ICD codes, ePrescribing, clinical templates, lab results, immunizations, vaccine lot numbers, order sets, practice defaults, user defaults, document management, structured data, and data mapping
Designed, delivered, and managed training programs to effectively educate healthcare professionals on using an Electronic Medical Record (EHR) system
Developed and conducted performance-based PM/EHR training courses for physicians, residents, nurses, and medical assistants
Ensured compliance with healthcare regulations, including HIPAA, by developing protocols for data security
Collaborated with cross-functional teams to enhance clinical workflow efficiency and support evidence-based decision-making

NextGen EHR Analyst- Trainer

Southwest Community Health Center

Bridgeport

06.2014 - 04.2020

Conducted comprehensive EHR training sessions for physicians, nurses, and administrative staff
Developed and customized training materials to align with organizational workflows and compliance standards
Provided post-training support, troubleshooting assistance, and guidance to enhance performance
Collaborated with IT and clinical teams to improve system usability and efficiency
Assisted with EHR upgrades and organization-wide implementations
Led training sessions on EHR functionalities, including documentation, order entry, and patient management
Assessed user proficiency and delivered targeted training interventions
Supported go-live initiatives, ensuring smooth transitions to new systems
Implemented a Clinical Decision Support System (CDSS) to enhance physician decision-making and reduce medication errors
Updated the curriculum based on the system Upgrades, new feature rollouts, and evolving clinical workflows

NextGen EHR/PM Programmer

Charter Oak Community Health Center

Hartford

12.2005 - 03.2014

Managed health informatics projects from initiation to completion, enhancing the accessibility and quality of patient data
Performed daily tasks, including supervising staff, scheduling appointments, registering patients, providing financial counseling, and maintaining medical records, billing, and collections
Provided leadership and guidance to EHR users across all center locations by conducting individualized or group training sessions based on requirements such as HEDIS, the Merit-based Incentive Payment System (MIPS), and Uniform Data Systems
Directed the implementation and distribution of training materials and workshops for evaluation and performance measurement as internal staff and partners requested
Employed information governance principles by strategically collecting, storing, protecting, and utilizing organizational data, particularly in performance improvement initiatives
Collaborated with interdisciplinary teams to develop and implement care plans to improve patient outcomes
Monitored health indicators to aid in the early detection of patient complications

Education

B.S. - Health Science

Walden University

Minneapolis, MN

01.2014

Skills

Data Privacy & Security (HIPAA Compliance)
Clinical Workflow Optimization
Regulatory Compliance (FHIR, HL7, ICD-10, SNOMED CT)
Interoperability & Health Information Exchange (HIE)

Electronic Health Records (EHR) Implementation
Health Information Systems (HIS) Management
Healthcare revenue cycle management
Health policy development

Timeline

Health Informatics
Norwalk Community Health Center
10.2021 - 09.2022
NextGen EHR Analyst- Trainer
Southwest Community Health Center
05.2014 - 03.2020
NextGen EHR/PM Programmer
Charter Oak Community Health Center
11.2005 - 02.2014