Marlene Acosta
El Paso
Summary
Secure a responsible long-term opportunity to fully utilize my training and skills, while contributing to the success of the company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sr. Human Resources Coordinator
Maximus
11.2020 - Current
- Verify all pertinent recruiting and onboarding documentation is accurate following contract specific requirements.
- Process new hires and and create a positive onboarding experience.
- Initiates, monitors background investigations and identify when adverse information is found.
- Compile dialogs for Adjudication team review and approval.
- Ensures all pre-employment paperwork is completed before finalizing hire actions
- Communicate with Recruiting Partners effectively and provide reporting as needed
- Ability to maintain attention to detail and accuracy.
Human Resources Generalist
Maximus
04.2020 - 11.2020
- COVID-19 Leave Response Team
- Met with staff to resolve difficult situations related to COVID-19 policies
- Developed and enforced company policy and procedures relating to human resources activity.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
Staffing Coordinator
Maximus
11.2019 - 04.2020
- Update in various ATS systems with federal clearance status and dates
- Assisted with personnel records management to support recordkeeping accuracy.
HR Recruiter
HGS
08.2016 - 11.2019
- Developed recruiting strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with hiring managers to understand job requirements and expectations.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
Quality Assurance and Customer Service Rep
GC Services
04.2014 - 05.2016
- Administered payments for customers who defaulted on their student loans for the Department of Education
- Reviewed and evaluate daily previously recorded calls of co-workers to ensure the efficiency of their conversation with customers
- Escalated any misleading recorded calls to management
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist management by training new employees
Education
Bilingual Primary Education -
El Paso Community College
05.2015
High School Diploma -
Bel Air High School
El Paso, TX06.2012
Skills
- Training Development
- Background Checks
- Compliance
- Fluent in Spanish
- Payroll Coordination
- Maintains Confidentiality
Timeline
Sr. Human Resources Coordinator
Maximus
11.2020 - Current
Human Resources Generalist
Maximus
04.2020 - 11.2020
Staffing Coordinator
Maximus
11.2019 - 04.2020
HR Recruiter
HGS
08.2016 - 11.2019
Quality Assurance and Customer Service Rep
GC Services
04.2014 - 05.2016
Bilingual Primary Education -
El Paso Community College
High School Diploma -
Bel Air High School