Marlene Arellano

• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
• Actively communicated with sales personnel and managers to identify recruitment needs
• Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
• Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
• Managed recruiting data bases to track associate information,perform scheduling and input new data
• Facilitated job fairs and industry events to build employment networks.
• Answer inbound calls, emails and inquiries from internal staff, clients, associates, and potential candidates

• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Forged relationships with employers to gain insight into job openings and career opportunities.
• Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
• Recognized client employment barriers and devised strategies to resolve.
• Achieved recognition for outstanding service delivery, receiving positive feedback from both clients and employers.

Receptionist June 2022 September 2022

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.

• Boosted customer satisfaction by providing excellent product knowledge and tailored recommendations.
• Enhanced client understanding of available financing options, guiding them toward the best choice for their situation.
• Contributed to a positive team environment by collaborating with fellow interns and experienced sales associates.
• Organized inventory displays on the showroom floor to showcase top-selling models efficiently for easy viewing access by potential buyers.
• Supported dealership''s reputation for quality service by addressing any post-sale questions or issues from clients professionally and efficiently.
• Utilized CRM software tools effectively in order to manage client relationships and track lead generation progress.
• Delivered detailed vehicle demonstrations, highlighting key features and benefits to persuade clients.
• Generated leads for future sales by following up with potential customers and maintaining a professional relationship.
• Conducted thorough follow-ups after test drives, addressing any additional questions or concerns that arose.
• Assisted in increasing dealership sales by actively seeking out potential customers on the showroom floor.
• Participated in ongoing training sessions provided by the dealership to further develop skills relevant to the role.
• Ensured seamless transactions by effectively managing paperwork and coordinating with finance department staff members.
• Answered telephone and email inquiries from potential customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Responded to customer enquiries via telephone and email.
• Prepared purchased vehicles and completed final delivery checks.
• Provided exceptional services and pleasant shopping experiences to retail customers.