Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlene Arellano

Anaheim

Summary

Dynamic Employment Specialist with a proven track record at Recruit Staff HR, enhancing client employability and forging strong employer relationships. Excelled in bilingual communication and Microsoft 365, significantly improving client job placement rates. Recognized for exceptional customer service and problem-solving abilities, consistently achieving positive feedback from clients and employers alike.

Overview

7
7
years of professional experience

Work History

Employment Specialist

Recruit Staff HR
11.2023 - Current
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Actively communicated with sales personnel and managers to identify recruitment needs
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
  • Managed recruiting data bases to track associate information,perform scheduling and input new data
  • Facilitated job fairs and industry events to build employment networks.
  • Answer inbound calls, emails and inquiries from internal staff, clients, associates, and potential candidates

Employment Specialist and

International HR Services
06.2022 - 11.2023
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
  • Recognized client employment barriers and devised strategies to resolve.
  • Achieved recognition for outstanding service delivery, receiving positive feedback from both clients and employers.


Receptionist June 2022 September 2022


  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Ecommerce Sales Associate

AutoNation Toyota Buena Park
04.2018 - 05.2022
  • Boosted customer satisfaction by providing excellent product knowledge and tailored recommendations.
  • Enhanced client understanding of available financing options, guiding them toward the best choice for their situation.
  • Contributed to a positive team environment by collaborating with fellow interns and experienced sales associates.
  • Organized inventory displays on the showroom floor to showcase top-selling models efficiently for easy viewing access by potential buyers.
  • Supported dealership''s reputation for quality service by addressing any post-sale questions or issues from clients professionally and efficiently.
  • Utilized CRM software tools effectively in order to manage client relationships and track lead generation progress.
  • Delivered detailed vehicle demonstrations, highlighting key features and benefits to persuade clients.
  • Generated leads for future sales by following up with potential customers and maintaining a professional relationship.
  • Conducted thorough follow-ups after test drives, addressing any additional questions or concerns that arose.
  • Assisted in increasing dealership sales by actively seeking out potential customers on the showroom floor.
  • Participated in ongoing training sessions provided by the dealership to further develop skills relevant to the role.
  • Ensured seamless transactions by effectively managing paperwork and coordinating with finance department staff members.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Loara Highschool
Anaheim, CA
06-2014

Skills

  • Job development
  • Customer service
  • Employer outreach
  • Problem-solving skills
  • Microsoft 365 Proficient
  • Bilingual: Spanish/English

Timeline

Employment Specialist

Recruit Staff HR
11.2023 - Current

Employment Specialist and

International HR Services
06.2022 - 11.2023

Ecommerce Sales Associate

AutoNation Toyota Buena Park
04.2018 - 05.2022

High School Diploma -

Loara Highschool
Marlene Arellano