Marlene Arteaga
El Paso,TX
Summary
Seeking the TJJD- Juvenile Correction Officer III/ IV/ V - Halfway House - (HSC) - 42773 with the Texas Juvenile Justice Department in the City of El Paso, Texas. Ambitious and responsible with outstanding interpersonal and organizational skills. Furthermore action-oriented with strong ability to communicate efficiently
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Dismas Charities
El Paso, Texas
04.2022 - 06.2022
- Responsible for complying with all agency policies and applicable procedures under The Federal Bureau of prisons and United States Probation Office.
- Weekly meetings with each offender living in the facility and scheduled meeting with offenders on home confinement
- Developed individualized treatment plans with measurable goals and objectives and adheres to all offenders confidentiality requirements, standards and history.
- Developed offender case plans based on analysis of criminogenic needs.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Transported Pre-trail clients to court and from court to the Federal Halfway House
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Maintained positive relationships with offenders and family members through weekly visits.
- Recommended conditions to assigned probation officers when offenders violated a program rule, including drug treatment, vocational rehabilitation and mental health programs.
- Assisted offenders with resolving housing, employment and social services problems.
- Transported pre-trail offenders out on bond to the facility.
- Conducted placement of GPS ankle monitor for offenders eligible for home confinement.
- Managed and tracked mapping data creation and maintenance of offenders GPS ankle monitor.
- Conducted Urine Analysis/ Pat-search's when needed
- Responsible for initiating and maintaining cooperative and effective liaison activities with supervising authorities and other agencies, community groups, and professional associations.
- Responsible for timely submission of resident release plans, home confinement plans, and termination letters.
- Responsible for guiding, monitoring, and documenting relevant aspects of resident movement, behavior, and progress.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Completed Home verifications checks
- Completed Employment Verification checks
- Completed vehicle approvals and inspection for offenders eligible to drive
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Resident Monitor
Dismas Charities
El Paso, TX
08.2021 - 04.2022
- Enforce Federal Bureau of Prisons laws and regulations
- Conduct Intakes followed by photograph/ fingerprinting, linen and dorm/bed assignments.
- Complete data entry of residents releases/furloughs/home confinement/ arrivals into in electronic databases including Ram, R3M (Prison Management Database)
- Conduct State/Fed discipline reports, State/ Fed Incident Reports, sanctions and confiscation of property
- Conducted perimeter checks around the facility and dorms every count time
- Conducted Medication distribution, maintained medical log as well as inventory of medication.
- Meal ordering and resident mail distribution and logging.
- Complete required documentation on Inmates and residents movements, destination checks, and resident time cards when needed to cross verify.
- Conduct head count of all inmates, temperature checks.
- Conduct alcohol breathalyzer and urine analysis of BOP, USPO and Pre-Trials inmates and residents
- Conducts and documents scheduled internal and external inspections of the premises to maintain the health, safety and accountability of the residents.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted inspection of Inmates properties (cell phone, locker and vehicle)
- Conducted pat - down and wand search of Inmates and residents in facility
- Conducted fire drills, safety &sanitation inspection, Linen inventory and maintenance requests.
- Responds to inmates inquiries and complaints
- Maintain safety and control of facility residents.
Lead Youth Care Worker
Vighter
El Paso, TX
04.2021 - 07.2021
- Supervised team of up to 60 Youth Care Workers (staff), delivering in-depth training, instruction regarding procedures and standards.
- Direct supervision of 855 minors inside the tent ages 13-18
- Supervised youth recreational activities and facilitated educational workshops
- Ensures that all ORR policies and procedures are adhered to
- Ensures quality care for all youth residents and timely response to youth needs
- Completed Headcount of youth in/ out of tent as well of staff and turned in report to supervisors
- Provide reports to manager
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Triage medical or mental needs for the youth
- Informed youth about legal rights
- Followed up with Case Managers and children cases
- Provided necessary essentials for hygiene or clothing for youth in the tent i've been assigned to
Program Specialist
United Way of El Paso County
El Paso, TX
01.2020 - 04.2021
- Act as point of contact and source of information for the Program as Teachers Program with United Way of El Paso County
- Conduct Intakes and health screenings (PHQ - ACE) of every new enrolling family
- Conduct and evaluate child development screenings
- Oversee the Parent as Teachers Program with United Way of El Paso County
- Maintain confidentiality regarding all client data, presenting issues, treatment, progress, or other information I came across while working with families
- Prepare and provide proper and adequate referrals based on clients needs
- Maintain daily, weekly and monthly participation of families and children enrolled in the program
- Participate in Internal and state audits
- Use computer manuals to perform system administration function's
- Complete data entry in three electronic databases including Texas Department of Family and Protective services (PEI), Parent As Teachers (PENELOPE) and Kaleidacare (HOPES)
- Run Periodic reports during the month, check for error, and follow up with applicable team members so that a complete and accurate record of the services delivered projected-wide is finalized monthly
- Run monthly reports to bill the state for Parent Educator/ Case manager visits with families and Group connection family meetings
- Develop a detailed knowledge of program requirements in order to conduct quality and accuracy reviews of paperwork, database entries, timesheets and other documentation/systems.
- Engage in outreach, education information- gathering and making connections with community and or business cater to children and families
- Maintain monthly bookkeeping, outreach, event coordination, or other tasks as assigned
- Obtain client feedback and recommended appropriate program improvements
- Utilize effective problem - solving and time management skills
Shift Advocate
YWCA Sara McKnight Transitional Living Center
El Paso, TX
03.2019 - 01.2020
- Served as a domestic violence advocate at the Transitional Living Center shelter facility for victims of domestic violence and their children
- Provided direct services including crisis intervention, case management, and advocacy based to victims/survivors of domestic violence
- Assisted participants from the Transitional Living Center and tenants from Rapid Re-Housing program (RRH) with domestic violence incidents, suspicious activity, and called proper authorities.
- Triage and assess with clients the frequency and urgency of client’s needs for on-going advocacy, case management and safety planning at least once weekly.
- Case management- will include the following: DV Education Safety planning Goal setting/planning Crisis intervention Resource information.
- Maintained weekly documentation of inspection information of each participants room, pantry and refrigerator conditions and compiled data into reports for dissemination to management.
- Completed reports to CPS and kept them updated in regard to children being abused and/or neglected.
- Monitored participants and their children for any suspected abuse.
- Participated monthly in staff meetings: reviewing cases and providing input designing to improve level of service
- Prepared and provided proper and adequate referral letters for the Transitional Living Center participants based on clients needs.
- Prepared and provided homelessness Verification letters for TLC participants to obtain assistance and any other documentation needed.
- Assisted TLC participants with housing, snap and medical insurance applications.
- Assisted Participants and Rapid Re-Housing Tenants by looking up any information needed by phone or online.
- Deescalate and used effective methods to quickly resolve issues among residents.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Prepared weekly reports outlining incidents regarding participants of the TLC shelter, Rapid Re- Housing tenants and/ or their children of violations or other unusual occurrences to help support later criminal or civil actions.
- Conducted intake assessment of new participants and their children at all times of day including third shift when released from hospitals, found living in unsuitable conditions, homeless and/or escorted by law enforcement.
- Oversaw and Informed participants of rules and protocols to follow within the Transitional Living Center Shelter (TLC) and conducted a tour of facility to participant and /or family.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Conducted thorough inspections and searching of participants rooms in the Transitional Living Center Shelter for prohibit and or controlled substances.
- Confiscated any prohibit, controlled substance, items that could be used to harm themselves or others. Placed in envelop, documented everything and turned it in to Family case manger for further investigation.
- Contacted outside Ri-Tech Laboratory for Drug testing when participants who were or appeared to be under the influence of a controlled substance.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Monitored surveillance cameras.
- Secured personnel and premises by inspecting buildings, patrolling.
- Warned persons of rule infractions or violations and evicted violators from premises. Secured personnel and premises by inspecting buildings, patrolling.
- Ensured that participants were secured and safe at all times.
Dealer Power Specialist
A&A Cleaning Systems
Harker Heights, Tx
03.2015 - 05.2017
- Supervised, directed and mentored a team of up to 60 recruits or more at times
- Responsible for recruiting new independent dealers
- Planned and executed orientations and onsite training's for all future company employees
- Successfully led key projects which resulted in top month sales
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions in regard to the products being sold
- Manged simultaneous projects maintained calender's to ensure deadline's were met
- Drafted and executed follow up meetings
- Prepare bills and take payments
- Create and manage both digital and hard copy filing systems
- Handled complaints and /or problems with customers and employees.
- Schedule and confirm appointments interview and maintain event calendar
- Enter customer data and send correspondence
- Handle incoming and outgoing mail
Runner/Receptionist
ScottHulse PC Law Firm
El Paso, TX
08.2014 - 10.2014
- Promoted a welcoming environment while managing the receptionist area
- Greeted clients as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices and or attorneys
- Delivered confidential documents to the court and or clients of the firm
- Archived and updated legal documents
- Prepare bills and take payments
- Maintained detailed administrative and procedural process to improve accuracy and efficiency
- Scheduled appointments for new clients with attorneys
- Fulfilled requests for information via phone and in-person requests
- Administrated all faxes, mail, and e-mail
- Take and pass on messages to clients
- Schedule and confirm appointments
- Enter customer data and send correspondence
- Handled incoming and outgoing mail to all attorneys and paralegals
Skills
- The University of El Paso Texas
Bachelor of Arts in Psychology 2023
El Paso, Texas
- El Paso Community College
Associates of Arts in Psychology 2017
El Paso, Texas
- Notary Public, Texas
License Number 129-936-818
September 27, 2014 - September 27, 2018
Skills
- Bilingual in Spanish
- Microsoft Office, Excel
- Type 40 wpm
- Leadership
- Teamwork
Community Service
Ysleta Head Start - El Paso, TX
Volunteer (August 2014 - January 2015)
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Organized and engaged in recreation activities such as games, coloring and cutting.
- Encouraged curiosity, exploration, and problem- solving appropriate to children's development levels.
- Supervised an average of 14 students in the cafeteria, playground and field trips.
- Assisted Children in small groups when working on arts and crafts that would help develop their motor skills.
- Read to the whole classroom for story time in English and or Spanish.
- Assisted with the reinforcement of learning concepts presented by teacher.
- Assisted teacher with preparation of paper work for the following day project
Pershing Park Elementary - Killeen, TX
Volunteer (August 2016 - May 2017)
- Assisted in creating a safe and inclusive work environment.
- Guided group of 4 student reading in Spanish.
- Fostered oral language development and critical thinking skills during literacy discussion.
- Assisted group of 4 students to help them master math on their tablets and spelling assignments.
- Established and maintained positive relationships with students and staffs fostering an environment of open communication and support.
Training
The University of El Paso Texas
Department of Social Work
De- escalation in Interpersonal Communication - August 28, 2019
El Paso Children Guide Center
Cultivating Resilience Among Homeless Service Setting Staff & Organizations - May 15, 2019
Emergence Health Network
Adult Mental Health First Aid training - February 21, 2020
ASQ-3 & ASQ : SE-2 On Location Brookes Customized Professional Development
Training of Trainers Virtual Institute - September 9-11, 2020
Certification
Heartsaver First Aid CPR AED
CPR & First Aid - March 05,2019 - Expire 03/2021
Child CPR AED, Infant CPR
ECARD CODE - 196001764972
Timeline
Case Manager
Dismas Charities
04.2022 - 06.2022
Resident Monitor
Dismas Charities
08.2021 - 04.2022
Lead Youth Care Worker
Vighter
04.2021 - 07.2021
Program Specialist
United Way of El Paso County
01.2020 - 04.2021
Shift Advocate
YWCA Sara McKnight Transitional Living Center
03.2019 - 01.2020
Dealer Power Specialist
A&A Cleaning Systems
03.2015 - 05.2017
Runner/Receptionist
ScottHulse PC Law Firm
08.2014 - 10.2014