Marlene Ayala
Charlotte ,NC
Summary
Dynamic professional with a proven track record at Metropcs, excelling in customer relations and sales strategy implementation. Recognized for exceptional organization and time management skills, fostering strong client relationships and driving revenue growth. Adept at data entry and appointment scheduling, ensuring efficient operations and client satisfaction.
Overview
7
7
years of professional experience
Work History
Nail Esthetician
NC Nails Esthetics Academy
09.2020 - 03.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
Receptionist
Elvis Automotive
05.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Sales Manager
Metropcs
12.2016 - 01.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
East Mecklenburg Highschool
6800 Monroe Rd Charlotte, NC 28212 United States05.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Data inputting
Timeline
Nail Esthetician
NC Nails Esthetics Academy
09.2020 - 03.2024
Receptionist
Elvis Automotive
05.2017 - 01.2019
Sales Manager
Metropcs
12.2016 - 01.2017
East Mecklenburg Highschool
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