Marlene Barcroft
Pasadena,MD
Summary
Dynamic professional with a proven track record at Leos Vacation Center, excelling in title processing and customer service. Demonstrated expertise in file management and maintaining accuracy, alongside strong organizational skills. Achieved enhanced customer satisfaction through meticulous attention to detail and proactive problem-solving. Skilled in notary public services, adept at fostering client trust and loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Title Clerk/Finance Assistant
Leos Vacation Center
04.2016 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Insurance Agent
State Farm
11.1999 - 04.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Met with customers to provide information about available products and policies.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Education
High School Diploma -
Seton Keough High School
Baltimore, MDSkills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Attention to detail
- Organizational skills
- Detail-oriented
Certification
- Property and Casualty License - Maryland Department of Insurance.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- Flood Insurance Certification – Federal Emergency Management Agency (FEMA).
- Life and Health Insurance License - Maryland Department of Insurance.
Timeline
Title Clerk/Finance Assistant
Leos Vacation Center
04.2016 - Current
Insurance Agent
State Farm
11.1999 - 04.2016
High School Diploma -
Seton Keough High School
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