Hi, I’m
Marlene Berry
Huntington Beach,CA
Summary
Dependable and detail-oriented individual adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
4
years of professional experience
Work History
Metronom Health
Operations Associate
05.2022 - 05.2023
Job overview
- Executed complete audit for over 1,000 pieces of equipment and assigned updated dispositions for each equipment number
- Created and maintained HR employee organizational structure charts and department lists.
- Compiled credit card invoices and receipts to perform end of month credit card reconciliation
- Analyzed annual usage of gas concentrations, costs, and service needs from current supplier and compared findings with alternative suppliers to ensure company was receiving best service and prices possible.
- Optimized tracking of credit card purchase, moving from physical notebook to shareable Excel sheet.
- Managed purchases through combination of JIRA and Odoo to construct purchase orders, track status of purchases, and organize quotes and invoices
- Maintained inventory of parts through Odoo, QCBD, and Excel
- Controlled gas needs which included inventory counts, requesting quotes, generating purchase orders, receiving tanks, assigning lot numbers, and uploading documentation to quality system
- Generated Lot numbers for new materials by validating information between CofA’s, PO’s, Raw Material Specifications, and Packing Slips.
Peet's Coffee
Shift Lead
02.2021 - 05.2022
Job overview
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delegated employees, provided direction and removed obstacles to optimize productivity
- Completed store opening and closing procedures and balanced tills.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Living Spaces
Sales Associate Specialist
07.2019 - 02.2022
Job overview
- Developed and maintained comprehensive understanding of products, services and competitors to increase sales.
- Provided accurate information about promotions, customer programs, store policies, lead times, and products, helping drive high customer retention.
- Utilized upselling techniques to promote additional products and increase sales.
- Collaborated across departments to reach targets and personal/ team quotas.
- Developed professional relationships with customers by providing outstanding customer service to increase customer loyalty and satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Education
California State University - Long BeachLong Beach, CA
Bachelor of Science from Business Administration
05.2021
Skills
- Grammar
- Administrative Support
- Verbal and Written Communication
- Microsoft Office: Excel, Word and PowerPoint
- Odoo ERP System
- JIRA Project Tracking
- Quality Collaboration by Design Quality System
Timeline
Operations Associate
Metronom Health
05.2022 - 05.2023
Shift Lead
Peet's Coffee
02.2021 - 05.2022
Sales Associate Specialist
Living Spaces
07.2019 - 02.2022
California State University - Long Beach
Bachelor of Science from Business Administration