MARLENE BEVALIAN
MESA,AZ
Summary
Reliable team member enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Compassionate caregiver offers 6 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Trained care giver with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs. Certified in First Aid, CPR and BLS. Caring worker dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Committed care giver offers 6 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Dedicated care giver brings 6-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
43
43
years of professional experience
Work History
In-Home Caregiver
Always Caring
08.2017 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medications to patients and remained vigilant for negative side effects.
Reservation Agent
AMERICAN AIRLINES
01.2006 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Restaurant Manager
Burger King
11.2000 - 11.2005
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
Sales Associate
Avnet
08.2000 - 11.2000
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Restaurant Manager
Burger King
06.1980 - 04.2000
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Education
High School Diploma -
Los Altos High School
Los Altos, CA06.1983
Skills
- Home Health and Hospice
- Medical Terminology and Equipment
- Oxygen Initiation
- Complex Problem-Solving
- Companionship and Emotional Support
- Memory Improvement
- Report Observations
- Personal Grooming Care
- Patient Rapport
- Grocery Shopping
- Physician Communication
- Running Errands
- Mental Health Support
- Housekeeping
- Medication Reminders
- Interpersonal Communications
- Oral Hygiene
- Mobility Support
- Transporting Clients
- Elder Care
- Bathing and Dressing
- Family Support and Instruction
- Toileting Assistance
- Meal Planning
- Healthy Diets
- Dietary Needs
- Behavior Redirection
- Wellness Support
- Personal Care Support
- Status Updates
- Sanitizing Surfaces
- Patient Care
- Home Healthcare
- Patient Transport
- Range of Motion Exercises
Timeline
In-Home Caregiver
Always Caring
08.2017 - Current
Reservation Agent
AMERICAN AIRLINES
01.2006 - Current
Restaurant Manager
Burger King
11.2000 - 11.2005
Sales Associate
Avnet
08.2000 - 11.2000
Restaurant Manager
Burger King
06.1980 - 04.2000
High School Diploma -
Los Altos High School