Marlene Bonilla
Los Angeles,CA
Summary
Seeking an opportunity in a medical based organization where I can provide support through my knowledge and field experience while at the same time being part of a professional team working in innovative ways. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Surgical Coordinator/Back Office Lead
De La Pena Eye Clinic
01.2003 - Current
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Schedule outpatient surgeries; Cataract, Yag, Lasers, other eye procedures.
- Set-up for and assist doctors in minor procedures about 15 per week (Lid Lesions, Chalazions, Pterygium) Screen patients, take history, and other preliminary patient data in preparation for ophthalmologist/optometrist visit Dilate patient, administer topical anesthetics.
- Perform diagnostic testing; Ophthalmic photography OCT, visual fields, fundus photos, tonometry, lensometry, auto refraction, pachymetry, keratometry Scan and enter patient information into EMR.
- Schedule post-op appointments for patients.
- Answer calls from outside pharmacies for medication refills Make sure supply is stocked and replenished.
- Delegate, problem solve, and coordinate back office.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Law Offices of Stephen Rodriguez
01.1996 - 01.2002
- Attending clients Answering calls from attorney’s offices Filing client’s charts.
- Making copies of all paperwork Faxing and scanning documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist
Clinica Medica General
01.1995 - 01.1996
- Checking in and outpatients Answering calls from patients, insurances, doctor’s offices, etc
- Managing all office work including filing charts, copies, printing, and faxing Sending prescriptions to pharmacies
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Diploma -
S.P.D.I College
Los Angeles, CA01.1984
High School Diploma -
Centro Hispanoamericano
El Salvador12.1983
Skills
- Responsible, organized, and trustworthy
- Excellent time management skills and assignment prioritization
- Ability to handle multiple tasks in a fast-paced environment
- Maintain utmost discretion when dealing with confidential information
- Exceptional skills in attending the needs of patients with empathy and compassion
- Critical Thinking
- Bilingual, fluent in written and spoken Spanish
- Experienced in clinical and administrative office procedures
Certification
- BSM Connection for Ophthalmology- Anatomy of an Eye examination (Technical level 1), 6/2022
- BSM Connection for Ophthalmology- Eye care practices, 6/2022
- BSM Connection for Ophthalmology- Medical Aesthetic Practices, 6/2022
References
REFERENCES UPON REQUEST
Timeline
Surgical Coordinator/Back Office Lead
De La Pena Eye Clinic
01.2003 - Current
Receptionist
Law Offices of Stephen Rodriguez
01.1996 - 01.2002
Medical Receptionist
Clinica Medica General
01.1995 - 01.1996
Diploma -
S.P.D.I College
High School Diploma -
Centro Hispanoamericano
- BSM Connection for Ophthalmology- Anatomy of an Eye examination (Technical level 1), 6/2022
- BSM Connection for Ophthalmology- Eye care practices, 6/2022
- BSM Connection for Ophthalmology- Medical Aesthetic Practices, 6/2022
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