Marlene Burgos
Bronx,NY
Summary
Over 2 years of experience in the Customer Service, Administrative Assistant Field (s). The ability to work with a team and independently. Possess excellent interpersonal, analytical, and organizational skills. Effective communicator, attentive listener, patient, and Diplomatic. Fluent in English and Spanish. Read and Write in Spanish. Knowledge of principles and processes for providing customer and personal services .
Overview
10
10
years of professional experience
Work History
Call Center Representative
Advance Services, Inc
06.2023 - 07.2024
- Worked as an intake specialist answering inbound and making outbound call to clients
- Used Microsoft Excel and Outlook, and have an entry-level knowledge of Microsoft SharePoint
- Sent contract to new clients
- Explained procedures for claims to all clients
- Protected client's information by uploading vital documents to the firm software.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Interpreter
Geneva Worldwide, Inc
03.2018 - 01.2020
- Served as a Spanish interpreter for a psychiatric hospital for mentally ill patients
- Participated in patient activity sessions helping psychiatrists and doctors communicate with patients.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Office Support Administrative Assistant
Jennifer Temps, Inc
03.2016 - 03.2018
- Assignments as Receptionist/Secretary
- Work with Microsoft Word/Outlook/Excel (Data Entry)
- Answer phones and screen phone calls to authorize personnel
- Filing archives.
- Managed filing system, entered data and completed other clerical tasks.
Office Service Representative
Canon Business Process Services
03.2014 - 09.2014
- Distributed incoming mail from shipments, couriers and postal delivery to two departments within organization.
- Maintained an incoming and outgoing mail log list, Excel Spread Sheets.
- Responsible for mailroom supplies and the organization of the pantry.
- Managed e-mails in an accurate and prompt manner by using Microsoft Outlook.
- Signed in packages such as Fed Ex, UPS, DHL, and USPS.
- Answered phone, screened phone calls to the appropriate personnel, made copies, and faxed assigned documents.
- Reserved conference rooms for internal and external clients, and maintained an orderly clean conference room.
- Called messenger agency for package pick-ups at the receptionist desk as assigned.
Education
No Degree - Medical Office Management
Hostos Community College
The Bronx, United States05.2017
High School Diploma -
High School of Fashion Industries
New York, NY08.2002
Skills
- Data Entry
- Resolving issues
- Answering questions
- Communicating with clients
Timeline
Call Center Representative
Advance Services, Inc
06.2023 - 07.2024
Interpreter
Geneva Worldwide, Inc
03.2018 - 01.2020
Office Support Administrative Assistant
Jennifer Temps, Inc
03.2016 - 03.2018
Office Service Representative
Canon Business Process Services
03.2014 - 09.2014
No Degree - Medical Office Management
Hostos Community College
High School Diploma -
High School of Fashion Industries
Similar Profiles
Aaron MccueAaron Mccue
Various at Advance Services, Inc.Various at Advance Services, Inc.
Tyler KoenekeTyler Koeneke
Regional Manager at Advance Services, Inc.Regional Manager at Advance Services, Inc.
Ana Isabel AnayaAna Isabel Anaya
First Shift, Ben Filler at Advance Services Inc.First Shift, Ben Filler at Advance Services Inc.
Gleny SandovalGleny Sandoval
Office Administrator at Luis Welding & Iron Works, IncOffice Administrator at Luis Welding & Iron Works, Inc
Gregorio MarreroGregorio Marrero
Sergeant at Columbia UniversitySergeant at Columbia University