Marlene Burgos
Bronx,NY
Summary
Diligent Receptionist with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Advance Services, Inc.
06.2023 - 07.2024
- Intake specialist for a law firm assisting military veterans in the Camp Lejeune class action lawsuit.
- Handled inbound and outbound calls to support client communication and clarify legal processes.
- Sent contracts, managed secure document uploads, and ensured confidentiality.
- Used FileVine software to manage legal intake workflows.
- Proficient in Microsoft Excel, Outlook, and Teams for collaboration and scheduling.
Housing Assistant
Building Management Associates, Inc.
08.2022 - 11.2022
- Provided administrative support for housing recipients in a property management office.
- Responded to tenant inquiries by phone and in person with professionalism and efficiency.
- Managed filing systems, made copies, and maintained organized housing archives.
- Assisted with lease processing and supported on-site staff with documentation needs.
Receptionist
Jennifer Temps, Inc.
03.2016 - 04.2018
- Oversaw front desk operations at a psychiatric facility while upholding HIPAA confidentiality standards.
- Organized patient charts, maintained medical documents, and delivered discharged patients' charts to the medical records office.
- Completed daily clerical duties: filing, copying, scanning, and faxing documents.
- Used Microsoft Word, Excel, and Outlook for administrative communications and tasks.
Education
No Degree - Medical Office Management
Hostos Community College
Bronx, NYSkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
Timeline
Intake Specialist
Advance Services, Inc.
06.2023 - 07.2024
Housing Assistant
Building Management Associates, Inc.
08.2022 - 11.2022
Receptionist
Jennifer Temps, Inc.
03.2016 - 04.2018
No Degree - Medical Office Management
Hostos Community College
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