Marlene Camacho
Jamaica,NY
Summary
A highly reliable professional, offering to build a long term connection with your establishment to best apply recently acquired skills both by training and experience.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Hospital for Special Surgery, Sports Medicine
08.2023 - Current
- Managed patient registration processes and ensured accurate demographic information collection.
- Coordinated insurance verification and eligibility checks to streamline patient access.
- Assisted patients with scheduling appointments, optimizing workflow efficiency.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Collaborated with clinical teams to enhance communication regarding patient needs and services.
- Trained new staff on procedures and systems for effective patient access operations.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access
Inova Fairfax Medical Campus
01.2020 - 05.2023
- First point of contact with patients as soon as they arrive to the Emergency room. Checking patients in as soon as they arrived by walk in, ambulance or AirCare. Communicating information and important details to other medical care staff. Responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection of copayments. Practice exceptional customer service and communicate information in a knowledgeable and courteous manner with staff, patients and families and maintaining confidentiality with patients, families/guests and staff as per patients requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
GCS/Access-A-Ride
01.2018 - 01.2019
- Travel Planning (handling calls to make, change, or cancel reservations) and Travel Services (dispatch coordination and customer information). Other customer services, such as eligibility, complaints/commendations, or requests for subscription (i.e., repeat travel, such as a daily ride to work).
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Managed scheduling and dispatching of transportation services for clients effectively.
- Utilized tracking systems to monitor service delivery and ensure timely updates to customers.
- Implemented feedback mechanisms to gather insights for continuous improvement initiatives.
Customer Service Representative
Tunstall Americas/ Mount Sinai Hospital
01.2018 - 01.2019
- First point of contact with patients. Booking appointments for new and returning patients. Checking and verify insurance eligibility, also responsible for taking messages from and for doctor.
- Collaborated with team members to enhance operational efficiency and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Stericycle Expert Solutions
01.2017 - 01.2018
- Addressing customer service inquiries in a timely and accurate fashion. Give accurate and appropriate information to answers about products on recall. Troubleshoot issues and resolve complaints.
- Developed strong relationships with clients, fostering trust and satisfaction in services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Placement Specialist
ISS
01.2016 - 01.2018
- Establish and maintaining relationships with hiring managers to stay abreast of current and future hiring and business needs. Was often involved in writing and placing advertising for open positions in publications; online and print. Responsible for interviewing qualifying candidates for open positions. and drug screenings and I-9 verification process.
- Conducted assessments to identify suitable placements for clients in various roles.
- Collaborated with employers to understand staffing needs and tailor candidate recommendations.
- Developed training materials to enhance client readiness for employment opportunities.
Education
Active Member -
AAPC
09.2025
Certified, CPC-A - undefined
AAPC
12.2019
Graduate CPCB - Certified Professional Coder & Biller program
SUNY -Queens EOC NYC
12-2019
Skills
- Customer service oriented
- Proficient in MSOffice
- ICD-10 CM, CPT-4, HPCS II, Medisys / Epic [Electronic Health Records Program]
- Bilingual (Spanish)
- Strong empathy
- Patient registration
- Medical terminology
- Insurance verification
- Appointment scheduling
- Payment processing
- Healthcare software expertise
- HIPAA compliance
- Claims processing
Certification
- Certified medical interpreter (spanish), Liberty Language Services
- Medical Billing & Coding
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Associate
Hospital for Special Surgery, Sports Medicine
08.2023 - Current
Patient Access
Inova Fairfax Medical Campus
01.2020 - 05.2023
Customer Service Representative
GCS/Access-A-Ride
01.2018 - 01.2019
Customer Service Representative
Tunstall Americas/ Mount Sinai Hospital
01.2018 - 01.2019
Customer Service Representative
Stericycle Expert Solutions
01.2017 - 01.2018
Placement Specialist
ISS
01.2016 - 01.2018
Certified, CPC-A - undefined
AAPC
Active Member -
AAPC
Graduate CPCB - Certified Professional Coder & Biller program
SUNY -Queens EOC NYC
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