Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marlene CantyHouse

Spring,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

E-Commerce Agent

Alorica
Humble, TX
04.2016 - 06.2019
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Lead Administrator

Illinois Mentor
Matteson, IL
03.2004 - 09.2015
  • Lead Administrator for the Children's Medical Fragile Program, and processed all applicant intake files for the Department of Children and Family Services.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Supervised administrative staff, delegating tasks and managing workload distribution.
  • Managed travel arrangements and accommodations for executive staff and visiting clients.
  • Oversaw the preparation of contracts, agreements, invoices.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.

Administrative Assistant

American Family Insurance
Homewood, IL
05.2003 - 02.2004
  • Prepared and issued quotes for auto, business, homeowner, and life insurance policies.
  • Handled insurance verification for partnered mortgage companies.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Processed payments received from clients promptly according to established procedures.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.

Receptionist

LaSalle Glass and Mirror Inc
Chicago, IL
03.1994 - 04.2003
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.

Education

Certificate - Business Administration

Prairie State College
Chicago Heights, IL
06-1996

Skills

  • Microsoft Suite
  • Problem-solving
  • Relationship building
  • Flexible schedule
  • Positive attitude
  • Goal-oriented mindset

References

References available upon request.

Timeline

E-Commerce Agent

Alorica
04.2016 - 06.2019

Lead Administrator

Illinois Mentor
03.2004 - 09.2015

Administrative Assistant

American Family Insurance
05.2003 - 02.2004

Receptionist

LaSalle Glass and Mirror Inc
03.1994 - 04.2003

Certificate - Business Administration

Prairie State College

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Marlene CantyHouse