Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Marlene Castillo Guerrero

Brandon

Summary

A highly motivated professional with a strong ability to adapt and learn quickly. Thrives in dynamic, fast-paced environments, consistently seeking opportunities to expand knowledge and skills. Collaborative by nature, dedicated to contributing to team success and achieving shared goals.

Overview

7
7
years of professional experience

Work History

Deli Clerk

Publix Grocery Store
06.2021 - 01.2025
  • Deliver exceptional customer service, including greeting customers and addressing inquiries with a focus on providing accurate information.
  • Uphold Publix's high standards for product freshness, quality, and sanitation.
  • Drive product sales by effectively communicating product information, assisting customers in making informed decisions.
  • Manage product inventory by filling, maintaining, and rotating stock and displays to ensure optimal presentation.
  • Prepare special orders, including custom party trays, to meet customer specifications.
  • Operate a variety of deli equipment, including cash registers, meat and cheese slicers, ovens, fryers, microwaves, cutting tools, scales, and other related machinery.
  • Support team operations by assisting with various duties as required

Manager

Latin Bowl
02.2020 - 06.2021
  • Oversee daily restaurant operations, ensuring smooth service and high operational standards.
  • Lead, train, and motivate front-of-house and back-of-house staff to maintain a positive work environment.
  • Ensure exceptional customer service by addressing customer needs and resolving concerns promptly.
  • Manage inventory, order supplies, and control food and beverage costs to ensure profitability.
  • Monitor financial performance, track sales, and control expenses within budget guidelines.
  • Maintain compliance with health, safety, and sanitation regulations to ensure a safe dining environment.
  • Create staff schedules, ensuring optimal coverage while minimizing labor costs.
  • Support marketing efforts to increase customer traffic and build brand presence.
  • Handle financial transactions, including daily sales reports and cash management.
  • Solve operational issues efficiently, including staffing, equipment, and customer concerns.

Team Lead

Burger King
10.2018 - 02.2020
  • Lead and supervise a team of fast food staff to ensure high performance and customer satisfaction.
  • Manage daily shift operations, including staffing, training, and maintaining food safety and quality standards.
  • Address customer inquiries and resolve complaints to ensure a positive dining experience.
  • Oversee inventory management, assist with stock replenishment, and maintain organization.
  • Train new employees on food preparation, customer service, and operational procedures.
  • Handle cash transactions and perform register operations, ensuring accuracy.
  • Ensure compliance with health and safety regulations and maintain a clean, organized environment.
  • Foster a positive work culture and motivate team members to ensure efficient operations.

Remote Customer Service

Netflix
01.2018 - 01.2019
  • Handled 35+ calls/hour resolving customer technical issues
  • Memorized company resolutions to technical issues to expedite troubleshoot times
  • Achieved over 95% customer satisfaction rating within 3 months.

Education

Florida Food Handler Certificate - 3 Year Certification

Florida Restaurant & Lodging Association
01-2025

Associate Degree in Nursing -

Hillsborough Community College
Tampa, FL

High School - Honors -

Richard Spoto High School
05-2018

Skills

  • Reliability/Organization
  • Time Management
  • Team collaboration
  • Equipment sanitation
  • Food presentation
  • Food preservation and storage methods
  • Surface sanitation
  • Preparation techniques
  • Certified in Food slicing
  • Safe food handling procedures
  • Kitchen equipment operation

References

Publix manager: Elizabeth McReynolds   (813)239-7580

Burger King district manager: Stephanie Jordan (813)507-7474

Latin Bowl: Emily Fermin (813)843-0114


Languages

Spanish
Native or Bilingual

Timeline

Deli Clerk

Publix Grocery Store
06.2021 - 01.2025

Manager

Latin Bowl
02.2020 - 06.2021

Team Lead

Burger King
10.2018 - 02.2020

Remote Customer Service

Netflix
01.2018 - 01.2019

Florida Food Handler Certificate - 3 Year Certification

Florida Restaurant & Lodging Association

Associate Degree in Nursing -

Hillsborough Community College

High School - Honors -

Richard Spoto High School

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Marlene Castillo Guerrero