Marlene Cordon
Case Management
Katy,TX
Summary
Compassionate Case Manager experienced in healthcare & social service environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for vulnerable individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
Galveston County Community Action Council
2019.12 - 2021.01
- Assist clients to reach self-sufficiency by providing job seeking tools, monitoring goals and provide funding when necessary.
- Assist clients in applying by completing applications; obtaining/providing required paperwork for financial assistance with utilities, rent, or mortgage.
- Work independently on processing cases on timely matter.
- Maintain open communication line between clients, leadership, and state officials.
- Intense data entry with major importance to attention to detail and use mathematical calculations to determine program eligibility.
- Provide monthly reports in timely matter.
- Use of technology such as a multi-line phone system; computer, office hardware & equipment; mail machine; database & software; Microsoft office; and Google Drive.
- Team player to meet monthly production goals and provide feedback and input when necessary to better programs productivity.
- Attend meetings with local office, county offices/collaboration teams and partners.
- Form new community partnerships through outreach efforts.
- Maintain and update community resource list and distribute.
- Maintain local office in a clean and organized manner; easy access to resources; friendly & welcoming atmosphere.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Bilingual Outreach & Enrollment Coordinator
East Central District Health Department
2013.08 - 2018.06
- Assisted patients/clients in applying for various state & federal programs including financial assistance; healthcare coverage; access to healthcare; food program; and housing resources.
- Worked with un-insured and under- insured population in obtaining health coverage therefore gaining revenue for clinic.
- Discussed different health coverage options and plans and finalized enrollment onto health coverage plan.
- Directed; supervised; and oversaw performance of 5 federally Certified Application Counselors and overall program.
- Prepared monthly written and oral reports about community service programs.
- Publicized community services to maintain positive public relations with community members.
- Referred individuals to shelters, legal resources, educational programs, and other relevant resources.
- Gathered data, analyzed it and compiled it into reports distributed to appropriate personnel.
- Partnered with public/private health entities for better outcomes for patients/clients.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed presentations and media to promote community resources, Medicaid & Healthcare Marketplace program at seminars and other local events.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Tracked service activities and outcomes against outlined plans and goals.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
Bilingual Early Developent Network Coordinator
East Central District Health Deparment
2010.09 - 2012.06
- Coordinated Individual Family Service Plans and/or Individual Education Plans with Multi-Disciplinary Team (MDT).
- Scheduled monthly meetings with 25 families on case load to discuss goals and assist with resources or referrals to achieve goals.
- Arranged and completed transition plans with families and Special Education team.
- Compiled and completed monthly reports in timely matter for monthly state billing.
- Established and conducted referrals as necessary.
- Conducted 20 monthly home visits with families served in program or new referrals to complete Routine Based Interviews (RBI).
- Attended community partnership/networking meetings.
- Stay up to date of community resources & programs.
Retail Store Manager
Services, Inc
2007.07 - 2010.07
- Assisted with hiring, training and mentoring new staff members.
- Completed routine store inventories.
- Designed improvement plans.
- Increased profit by streamlining operations.
- Performed nightly store and team performance audits.
- Generated spreadsheets detailing sales information.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Used time efficiently when not serving customers, including designing new marketing materials.
- Supervised and directed all merchandise and shipment processing.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
Bilingual Family Advocate
Central NE Community Action Partnership
2000.07 - 2007.07
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Created new lesson plans based on course objectives and goals of children.
- Collaborated with teachers and administrators to discuss academic needs of students including English Language Learners, special needs, and at-risk.
- Planned and executed activities to promote gross/fine motor skills, cognitive skills, language skills, and social/emotional skills development.
- Maintained safety and security of all children under care.
- Required to be mandated reporter if suspected child abuse or neglect to CPS.
Education
Associate of Applied Science - Early Childhood Education
Central Community College
Columbus, NE12.2018
Skills
- Community Health Worker certification.
- Knowledge of State & Federal programs.
- Leadership & Management.
- Understanding of Managed Care programs and insurance plans including HMO's; PPO's, and Medicaid.
- Ability to use various computer programs including Microsoft Office.
- Clerical/administrative using multiple phone line system including scheduling and data entry.
- Social Work including Case Management.
- Public Relations.
- Knowledge of Special Education including understanding of IEP's and IFSP's.
- Patient and Family Liaison.
- Knowledge of Public Health setting & programs.
- Customer; patient; and/or client service with ability of de-escalating situation where applicable.
Certification
- Certified Community Health Worker, Health & Human Services - 2017-Present
- Certified Application Counselor, East Central District Health Department & Department of Insurance - 2013-2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Case Manager
Galveston County Community Action Council
2019.12 - 2021.01
Bilingual Outreach & Enrollment Coordinator
East Central District Health Department
2013.08 - 2018.06
Bilingual Early Developent Network Coordinator
East Central District Health Deparment
2010.09 - 2012.06
Retail Store Manager
Services, Inc
2007.07 - 2010.07
Bilingual Family Advocate
Central NE Community Action Partnership
2000.07 - 2007.07
Associate of Applied Science - Early Childhood Education
Central Community College
- Certified Community Health Worker, Health & Human Services - 2017-Present
- Certified Application Counselor, East Central District Health Department & Department of Insurance - 2013-2018
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