Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Correa

Milwaukee

Summary

Dynamic customer representative with a proven track record at Get It Now, excelling in customer service excellence and quality assurance. Enhanced guest satisfaction through effective issue resolution and product knowledge. Recognized for maintaining a positive atmosphere and efficiently managing high call volumes while fostering teamwork and collaboration.

Overview

12
12
years of professional experience

Work History

Customer Representative

Get It Now
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Housekeeping Room Attendant

Aurora Health Care
06.2013 - 08.2017
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Housekeeping

Asencion Hospital
08.2023 - 07.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeping

Cleveland Clinic
10.2017 - 08.2020
  • Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
  • Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
  • Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

Education

Carlos Escobar Lopez
Loiza Pr
05.1998

Skills

  • Quality assurance
  • Product or service support
  • Payment processing
  • Customer service excellence
  • Language fluency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Representative

Get It Now
08.2023 - Current

Housekeeping

Asencion Hospital
08.2023 - 07.2024

Housekeeping

Cleveland Clinic
10.2017 - 08.2020

Housekeeping Room Attendant

Aurora Health Care
06.2013 - 08.2017

Carlos Escobar Lopez

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