Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Correa- Altamirano

Portrait Studio Manager
San Jose,CA

Summary

Assertive Studio Manager with demonstrated skills in managing operations and efficiency as well as safety awareness with student's. Highly effective at taking on multiple tasks simultaneously and working with diverse personalities. Known for innovative and proactive leadership.

Overview

5
5
years of professional experience

Work History

Studio Manager

Now And Forever Studios
Los Gatos, CA
06.2019 - Current
  • Created policies and procedures for the company and delivered company-wide training to 10+ employees seasonally and oversaw 3 different divisions, studio representatives, production and photography flow
  • Recruited, trained and developed high-performing and customer-focused team from scratch.
  • Maintained positive customer relations with over 10,000 students and families throughout the season by addressing problems head-on and implementing successful corrective actions.
  • Provided a professional demeanor by staying calm and patient when addressing unhappy or angry customers.
  • Established performance goals for the company and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised and performed human resource management functions for 10+ staff employees. Implemented company policies, protocols, work rules and disciplinary action.
  • Maintained financial accuracy when handling over $3,000 in revenue each day.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.

Retail Sales Lead

The Children's Place
San Jose, CA
05.2017 - 05.2019
  • Oversaw 4+ employee performance per shift, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to 100 customers per day, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated $600+ of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

A.D. in Progress - Child Development

West Valley College
Saratoga, CA
2024

Skills

  • Google Calendar
  • Microsoft: ie Excel and Word
  • Customer Inquiries
  • Project Deadlines
  • Administration and Reporting
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Office Supplies and Inventory
  • Safety Awareness
  • Motivational Leadership
  • Operating Budget
  • Special Assignments

Languages

Spanish
Native or Bilingual

Timeline

Studio Manager

Now And Forever Studios
06.2019 - Current

Retail Sales Lead

The Children's Place
05.2017 - 05.2019

A.D. in Progress - Child Development

West Valley College

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Marlene Correa- AltamiranoPortrait Studio Manager