Marlene Covarrubias
Bell Gardens,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
Lakewood, CA
04.2020 - Current
- Organize, restock, and clean merchandise on the sales floor Inventory control and enforcement of loss prevention policies
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receptionist Coordinator
East Los Angeles Alcoholism Council/DUI Program
East Los Angeles
08.2023 - 07.2024
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Cashier Manager
Big 5 Sporting Goods
Bell Gardens, CA
01.2020 - 04.2020
- Provide customer service, conduct purchase transactions, monitor inventory, intake applications for gun permits, receive deliveries and restock the merchandise.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Warehouse Lead
Staffmark
Santa Fe Springs, CA
11.2017 - 01.2020
- Organized merchandise into bins to be distributed to loading docks to supply orders for Los Angeles County 7-11 stores.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
Education
Psychology
Long Beach City College
Long Beach, CA06.2026
High School Diploma -
Bell Gardens High School
06.2009
Skills
- Extensive experience in warehouse work, receiving goods and understanding the organization system to place them on the floor
- Experience in the Safety protocols working in a warehouse environment OHSA
- Team player - understands the importance of working as a team
- Professional and Friendly attitude
- Bi-lingual (Spanish)
- Dedicated employee - understands the importance to get the job done
Activities
The holidays are my favorite time of the season. It gives me and my children an opportunity to give back to others. Over the last 10 years I have volunteered at the annual ILUW Community Feed Day and the Annual Children’s Christmas party. I began volunteering as a teenager and now we do it as a family. It a great way to give back to families less fortunate than others.
Timeline
Receptionist Coordinator
East Los Angeles Alcoholism Council/DUI Program
08.2023 - 07.2024
Assistant Manager
Big 5 Sporting Goods
04.2020 - Current
Cashier Manager
Big 5 Sporting Goods
01.2020 - 04.2020
Warehouse Lead
Staffmark
11.2017 - 01.2020
Psychology
Long Beach City College
High School Diploma -
Bell Gardens High School