Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Davila

Asheville,NC

Summary

With a proven track record at WNC Community Health Services, I excel in population health initiatives and customer service, enhancing access to healthcare and guest satisfaction. Skilled in cleaning and sanitation, I've significantly contributed to improved health outcomes and service excellence. My bilingual abilities and strategic collaboration have fostered community well-being and organizational growth.

Overview

2025
2025
years of professional experience

Work History

Housekeeping Room Attendant

Grove Park Inn and Spa
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Population Health

WNC Community Health Services
09.2022 - Current
  • Collaborated with interdisciplinary teams to design, develop, and implement population health management initiatives.
  • Established partnerships with community organizations to improve access to preventive healthcare services and enhance overall population health.
  • Contributed to policy development efforts aimed at improving overall population health through enhanced nutritional standards in schools, hospitals, and other institutions.
  • Promoted preventive care measures, reducing hospitalizations and promoting overall population health goals.
  • Participated in community coalition meetings to discuss shared goals and strategies for improving population health outcomes.
  • Collaborated with other department leaders to develop strategic plans addressing key organizational priorities including population health management, care integration, and clinical service line growth.
  • Analyzed population health trends to inform strategic planning efforts, aligning organizational goals with community needs.
  • Actively engaged with community outreach initiatives, promoting the importance of physical activity for overall health and well-being amongst local populations.
  • Provided timely insights into public health trends through regular monitoring and analysis of population-level statistics.
  • Spearheaded outreach efforts targeting underserved populations, expanding access to critical healthcare services within the community.

Medical Assistant

WNC Community Health Services
03.2009 - 09.2022

Rooms patient, obtained vital signs and assisted with procedures. Helped as a spanish interperter when available.

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Improved clinical workflow with introduction of electronic health records system.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

Certified Nurse Assistant -

AB-TECH Community College
Asheville
07.2007

High School Diploma -

Asheville High School
Asheville
05.2004

Skills

  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused

Languages

Spanish
Elementary

Timeline

Population Health

WNC Community Health Services
09.2022 - Current

Medical Assistant

WNC Community Health Services
03.2009 - 09.2022

Housekeeping Room Attendant

Grove Park Inn and Spa

Certified Nurse Assistant -

AB-TECH Community College

High School Diploma -

Asheville High School
Marlene Davila