Marlene Deslatte
Anderson,SC
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer as well as employee relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients and employees.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Half
Piedmont, SC
12.2023 - 02.2024
- Answering large incoming calls.
- Outgoing calls to schedule maintenance visits
- Using Service Titan create dispatch tickets for service to the upstate of the Carolinas
Time Clerk/ HR Assistant
Lake Foods LLC
Hartwell, GA
01.2020 - 06.2023
- Compiled reports from various sources to provide management with necessary information on daily operations.
- Served as point of contact between internal departments regarding inquiries or requests for assistance.
- Assisted with filing, faxing, copying documents and other office duties as needed.
- Input data accurately into computer systems while adhering to established policies and procedures.
- Maintained a neat and organized reception area at all times.
- Greeted customers and visitors in professional manner.
- Answered incoming calls, transferred them to the appropriate person or department, and took accurate messages.
- Utilized problem solving skills to resolve customer complaints quickly and effectively.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Scanned documents into electronic format for storage purposes.
- Processed payments from customers in a timely manner.
- Performed administrative tasks such as mail sorting and distribution, document preparation.
- Verified accuracy of time sheet entries prior to submitting for processing.
- Maintained confidentiality of employee records and payroll information.
- Collaborated with Human Resources team on employee benefit programs and policies related to payroll administration.
- Managed daily spreadsheet tracking of attendance, overtime, and vacation hours.
- Analyzed discrepancies between time sheets and leave requests to resolve any issues promptly.
- Demonstrated strong organizational skills to ensure accuracy of payroll processing.
- Supported day-to-day operations of HR functions and duties.
- Filed papers and documents into employee files.
- Assisted with recruitment and onboarding processes, including scheduling interviews, coordinating background checks and collecting new hire paperwork.
- Created photocopies, faxed documents, and performed other clerical functions.
- Organized orientations for new hires distributing information packets and conducting follow-up meetings as required
Customer Service Scheduler
McGee Heating and Air
Anderson, SC
03.2017 - 12.2019
- Provided support to service technicians regarding their schedules or any changes that need to be made.
- Scheduled any necessary follow-up appointments, as directed by service technicians.
- Communicated with field staff regarding any late or incomplete visits.
- Provided technical assistance regarding scheduling-related inquiries from customers or clients.
- Developed detailed plans for the scheduling of personnel in accordance with organizational objectives.
- Answered phones, returning messages to schedule appointments.
- Coordinated appointments according to established scheduling guidelines.
- Collected demographic data at time of appointment scheduling.
- Actively listened to customers to provide tailored appointment solutions.
- Coordinated scheduling and timekeeping processes to ensure seamless workforce management and operational efficiency.
Assistant Manager
Storage Rentals Of America
Anderson, SC
09.2015 - 03.2017
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Monitored store security systems to detect any suspicious activity or theft attempts.
Owner/Operations Manager
Bridgefield Properties
Orange, TX
10.2005 - 07.2015
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Developed strong relationships with vendors to secure favorable pricing agreements.
- Created innovative marketing plans to drive business growth.
- Monitored industry trends to identify opportunities for improvement.
- Analyzed financial data to ensure optimal profitability for the company.
- Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures.
- Maintained up-to-date records of business transactions using accounting software such as Quick Books.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Managed daily operations and ensured efficient service delivery to customers.
Assistant Loan Processor
Log Home Lenders of America
Bridge City, TX
02.2002 - 08.2005
- Ensured compliance with applicable laws, regulations and policies governing consumer lending activities.
- Calculated loan payments based on terms of the loan agreement.
- Assisted in preparing closing documents prior to funding new loans.
- Advised customers on available options when they were unable to meet their financial obligations.
- Resolved customer complaints and inquiries in a timely manner.
- Reviewed credit reports and appraisals to evaluate risk associated with each loan request.
- Processed loan modifications as needed to meet customer needs.
- Assisted in processing loan applications by gathering and verifying all necessary documents.
- Updated internal databases with current borrower information.
- Prepared detailed reports for management regarding status of loans processed.
- Compiled customer financial information to determine credit worthiness.
- Provided support to underwriters during review process by obtaining additional documentation or clarifying discrepancies in existing paperwork.
- Successfully maintained a high level of accuracy in processing loan documents and ensuring compliance with all state, federal, and agency guidelines.
- Verified that all required documentation was received before submitting the file for final approval.
- Worked closely with underwriters to resolve any outstanding conditions or issues related to a loan file.
- Prepared loan files for submission to underwriting by updating MLS and ordering titles, insurance and appraisals.
- Submitted loan applications with recommendation for underwriting approval.
Education
Cosmetology - Cosmetology
Lamar State College
Port Arthur, TX05-1988
High School Diploma -
New Iberia Senior High School
New Iberia, LA05-1984
Laurens District 55 High School
Laurens, SCSkills
- Multi-Line Telephone Systems
- Customer and Client Relations
- Data Inputting
- Microsoft Office
- Visitor Check-In
- Reminder Calls
- Reception Desk Management
- Answer Telephone Calls
- Business Administration
- Document Control
- PC Proficiency
- Database Administration
- Telephone Skills
- Verbal and Written Communication
- Office Equipment Operation
- Mail Handling
- Accounts Receivable
- Clerical Experience
- Accounts Payable
- Human Resources
- Office Management
- Customer service Representative
- Schedule management
- Dispatching
- Typing
- HVAC
- Customer service
- Front desk
- POS
- Clerical experience
- Communication skills
- Phone etiquette
- Conflict management
- Administrative experience
- Microsoft Excel
- Microsoft Word
- QuickBooks
- Customer relationship management
- Microsoft Outlook Calendar
- Service Titan
- Dispatch ticket creation
- Customer scheduling
- Data entry accuracy
- Complaint resolution
- Inventory management
- Call handling
- Attention to detail
- Microsoft office expertise
Certification
- Cosmetology License
- Driver's License
Assessments
- Spreadsheets with Microsoft Excel, 10/01/23, Proficient, Knowledge of various Microsoft Excel features, functions, and formulas
- Management & leadership skills: Planning & execution, 06/01/23, Proficient, Planning and managing resources to accomplish organizational goals
- Management & leadership skills: Impact & influence, 10/01/22, Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Work style: Professionalism, 07/01/23, Proficient, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Attention to detail, 10/01/23, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, 12/01/20, Proficient, Identifying and resolving common customer issues
- Sales skills, 08/01/23, Proficient, Influencing and negotiating with customers
- Work style: Reliability, 07/01/23, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Customer service fit, 06/01/23, Proficient, Measures the traits that are important for success for customer service roles
- Customer focus & orientation, 07/01/23, Proficient, Responding to customer situations with sensitivity
Timeline
Customer Service Representative
Robert Half
12.2023 - 02.2024
Time Clerk/ HR Assistant
Lake Foods LLC
01.2020 - 06.2023
Customer Service Scheduler
McGee Heating and Air
03.2017 - 12.2019
Assistant Manager
Storage Rentals Of America
09.2015 - 03.2017
Owner/Operations Manager
Bridgefield Properties
10.2005 - 07.2015
Assistant Loan Processor
Log Home Lenders of America
02.2002 - 08.2005
Cosmetology - Cosmetology
Lamar State College
High School Diploma -
New Iberia Senior High School
Laurens District 55 High School
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