Marlene Ellsworth
Administrative Assistant
Warrensburg,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring my many years of relevant work experience to your team.
Overview
33
33
years of professional experience
Work History
Private Elderly Caregiver
Samuel P and Patricia B Hoopes (deceased)
11.2011 - 12.2024
- Provided compassionate assistance with daily living activities, enhancing comfort and quality of life.
- Administered medication and monitored health conditions, ensuring adherence to care plans.
- Developed personalized care routines, fostering independence and emotional well-being for clients.
- Coordinated transportation for medical appointments and social activities, promoting engagement in community life.
- Implemented safety protocols to minimize risks and ensure a secure living environment for clients.
- Collaborated with family members to communicate updates on client progress and needs effectively.
- Evaluated care strategies regularly, adjusting plans based on changing health conditions and preferences.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
- Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
- Promoted overall well-being by encouraging regular physical exercise within the abilities of each client.
- Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
- Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
- Served as a reliable point of contact for families by providing consistent communication regarding the health status of their loved ones.
- Supported clients'' cognitive function through mental stimulation exercises such as puzzles or reminiscence therapy.
- Handled financial matters on behalf of clients when necessary including bill payment or budgeting assistance with fiscal responsibility in mind.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
Private Elderly Caregiver
David and Vondee Beeman (deceased)
12.2003 - 11.2011
- Developed personalized care plans for each client to meet their unique needs and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Legal Administrative Assistant
Daniel P Murray, Esq
11.1991 - 06.2011
- Assisted in drafting legal documents and correspondence for attorney review.
- Managed case files and maintained organized records for efficient retrieval.
- Coordinated scheduling of appointments and court dates to optimize attorney workflow.
- Conducted preliminary research on legal precedents and relevant case law.
- Utilized document management systems to ensure accurate tracking of filings.
- Communicated with clients to gather information and provide status updates on cases.
- Prepared trial binders and materials to support attorneys during litigation proceedings.
- Supported administrative functions by maintaining office supplies and equipment inventory.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
Patient Access Representative
Glens Falls Hospital
06.1995 - 11.2001
- Managed patient registration processes, ensuring accurate data entry and compliance with organizational protocols.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Implemented improvements in patient flow, enhancing overall access to services and reducing wait times.
- Trained new staff on operational procedures, fostering a collaborative work environment and improving service delivery.
- Resolved patient inquiries efficiently, providing exceptional customer service while maintaining confidentiality standards.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
No Degree - Accounting And Secretarial Sciences
Adirondack Community College
Queensbury, NYBusiness English
Mildred Elley
Albany, NYHigh School Diploma - Secretarial/Accounting/Trade Sewing
St Anne Institute
Albany06.1977
Skills
- End-of-life care
- Emotional support
- Social interaction
- Personal hygiene assistance
- Compassionate caregiving
- Medication management
JobZone How To Guide: Resume Builder
- The Resume Builder allows you to upload a resume, create a resume, or view, edit or delete a resume that you already have in JobZone. The Resume Builder tool is located on the JobZone homepage.
- Upload Your Existing Resume
- Click Upload Resume. Then (1) select your file, and (2) click “Attach”. If you have uploaded a resume, your file will show up in the list of resumes.
- Create a new resume:
- From the Resume Builder, click Create New Resume
- You will proceed through a series of tabs where you enter information for different resume categories. If you don’t like the name of a category or wish to add another, you can rename any of them. You can add multiple experiences/qualifications which will be saved for each time you create a new resume. However, only the experiences that you select will be included in the resume you are working on. In the example below, only those experiences that are “checked” will be included in the resume.
- At the end of the resume builder, you will see a preview of what your resume looks like with the current settings.
- To modify font and layout, choose the “Display Options” button at the top of the screen.
- To save a copy of your resume to your computer, select “Save a local copy” at the bottom of the screen. Use the drop down menu to select the format you’d prefer, and then “Save a Local Copy”. You can save the file wherever you choose. The resume will also continue to be saved on JobZone, where you can modify it at any time.
- View or Edit Existing Resume
- To view or edit an existing resume, click on the resume name. Note: You will only be able to edit resumes that you create in JobZone. Uploaded resumes are not editable.
Timeline
Private Elderly Caregiver
Samuel P and Patricia B Hoopes (deceased)
11.2011 - 12.2024
Private Elderly Caregiver
David and Vondee Beeman (deceased)
12.2003 - 11.2011
Patient Access Representative
Glens Falls Hospital
06.1995 - 11.2001
Legal Administrative Assistant
Daniel P Murray, Esq
11.1991 - 06.2011
No Degree - Accounting And Secretarial Sciences
Adirondack Community College
Business English
Mildred Elley
High School Diploma - Secretarial/Accounting/Trade Sewing
St Anne Institute
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