Marlene Esquivel

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Operated cash register to record transactions accurately and efficiently.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Checked personal identifications during alcohol and tobacco sales.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns.

Demonstrate strong attention to detail and are able to follow procedures. Verified identification provided by employees and knowledge with HIPPA and ERISSA act. Receive document and resolve customer inquiries by using established best practices. Build lasting relationships with Wedgewood pharmacy customers. Handle inbound calls from our customers, understanding their requests and helping them get the medication they need. Helped ensure pet owners and vets get the medicine in a timely fashion. Delivered prompt, accurate and excellent customer service.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Acting as a patient apprehensive for the health plan member. Oversaw the claims process for those filing for disability. This included keeping accurate records and documentation, getting the proper paperwork and documents signed. Reviewed the clients case and assessed if they legitimately qualified cases for a learning disability.