Raul Fernandez-Silva
Miami,FL
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Floor & Decor
Miami, FL
05.2023 - 12.2024
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Stock/Cashier
Pantry Liquors Ii
Miami, FL
12.2019 - 05.2023
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Verified customer identification for alcohol or tobacco purchases.
Usher Volunteer
Miami Open Tennis
Miami, FL
03.2023 - 04.2023
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Made sure guests did not disrupt play by entering courts during match.
- Maintained positive working relationship with fellow staff and management.
Summer Camp Counselor
Christopher Columbus High School
Miami, FL
06.2019 - 07.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Communicated campers' needs, progress and program benchmarks in weekly staff meetings.
Cashier
McDonald's
Miami, FL
05.2018 - 08.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Christopher Columbus High School
Miami, FL05.2020
Business Administration
Miami Dade College
Miami, FLBusiness Administration
Valencia College
Orlando, FLSkills
- Cash Handling
- POS Systems
- Customer Service
- Detail-Oriented
- Cooperative Attitude
- Honest and Dependable
- Problem-Solving
- Employee Training
- Reliable and Responsible
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Associate
Floor & Decor
05.2023 - 12.2024
Usher Volunteer
Miami Open Tennis
03.2023 - 04.2023
Stock/Cashier
Pantry Liquors Ii
12.2019 - 05.2023
Summer Camp Counselor
Christopher Columbus High School
06.2019 - 07.2019
Cashier
McDonald's
05.2018 - 08.2018
High School Diploma -
Christopher Columbus High School
Business Administration
Miami Dade College
Business Administration
Valencia College
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