Marlene Ferreira
Bogota,NJ
Summary
To obtain a position that allows me the opportunity to utilize my organizational, administrative and operations abilities to enhance and support internal functions. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Proven problem solver and excellent communicator.
Overview
17
17
years of professional experience
Work History
Unit Coordinator in the Breast Center
Hackensack Meridian Hospital
07.2023 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Enabled smoother patient care for clients with foreign counterparts by offering real-time interpretation support.
Behavior Therapist
Linking Hands Counseling
02.2022 - Current
- Establish trusting relationships with clients, providing a foundation for successful behavioral change.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
- Promoted generalization of skills across various settings by collaborating with school staff and community members involved in the client''s life.
Administrative assistant
Linking Hands Counseling
01.2017 - 01.2022
- Input and maintain internal database system that provides productivity information to Clinicians
- Communicated with external partners to coordinate referral services and other supports.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
clerical associate
department of environmental protection
01.2015 - 01.2017
- Analyzed water and sewer accounts to assist customer in accurate property billing
- Calculate and determine the accuracy of charges and cure amounts for payment agreements
- Closely monitor and update data reports of customer billing information and statistics
- Presented and offered eligibility programs
- Prepared correspondence, form requests and final reads in response to customer inquiries.
medical Assistant
Manhattan Gastroenterology
01.2012 - 01.2015
- Collect and prepare specimen for laboratory testing
- Perform EKG, breath Tek and hemosure testing
- Maintain patient charts and files which include but are not limited to medical and personal records
- Educate patients on upcoming procedures, medication intake and diets
- Write out prescriptions under medical doctor's supervision.
Marketing Assistant
Industry model & Talent Studios
01.2007 - 01.2012
- Weekly organize, maintain and update approximately 400 model portfolios
- Market clients to industry professionals
- Prepared the intake process for new members ensuring all consent forms and binding contracts were understood
- Assisted director of promotions in daily operations of the company.
Education
Clinical Medical Assistant Certificate - Medical Assisting
Borough of Manhattan Community College
New York, NYAssociate of Applied Science - Studied Early Childhood Psychology
Bergen Community College
Paramus, NJ01.2025
Skills
- Bilingual/ English and Spanish
- Microsoft Office Suite (Word, Excel & Power Point)
- Scheduling Management
- Motivational Skills
Timeline
Unit Coordinator in the Breast Center
Hackensack Meridian Hospital
07.2023 - Current
Behavior Therapist
Linking Hands Counseling
02.2022 - Current
Administrative assistant
Linking Hands Counseling
01.2017 - 01.2022
clerical associate
department of environmental protection
01.2015 - 01.2017
medical Assistant
Manhattan Gastroenterology
01.2012 - 01.2015
Marketing Assistant
Industry model & Talent Studios
01.2007 - 01.2012
Clinical Medical Assistant Certificate - Medical Assisting
Borough of Manhattan Community College
Associate of Applied Science - Studied Early Childhood Psychology
Bergen Community College