Marlene Ferro

• Oversaw employee relations, skillfully addressing and resolving conflicts to cultivate a constructive work environment.
• Developed and implemented effective performance management systems focused on providing feedback and coaching to foster employee growth.
• Maintained strict confidentiality standards while overseeing payroll operations, ensuring accuracy in processing sensitive employee information.
• Executed strategic workforce planning initiatives that aligned human capital resources with company goals.
• Reviewed completed workplace incident and accident forms and smart goals to prioritize safety matters, thereby reducing liability.
• Organized special events, implemented incentive programs, and provided constructive feedback to motivate employees.
• Conducted onboarding sessions and provided on-the-job training to new team members, enhancing their understanding and expertise in their respective roles.
• Monitored compliance with federal, state, and local laws/regulations and company policies to maintain a culture of compliance.
• Streamlined communication channels to facilitate effective coordination among diverse business units.
• Assisted leaders and employees in understanding company policies, programs, benefits, and salary administration.
• Managed employee claims pertaining to performance-based issues and harassment allegations.
• Maintained company compliance with established regulatory requirements and internal guidelines.
• Managed and documented employee claims including grievances, incidents, accidents.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.

Responsible for ensuring 1500+ employees were paid correctly and on time.

Processed and monitored garnishment orders.

Prepared payroll for assigned corporations promptly.

Processed payroll adjustments, reimbursements, and bonuses provided by the HR Department.

Ensured all data entry was completed with precision and any errors corrected.

Prepared payroll tax payments for assigned entities.

Maintained communication with the Payroll Manager in regard to any immediate payroll-related issues or concerns.

Reviewed all payroll reports generated (i.e., payroll register, wage, and summary report) to ensure accurate record keeping.

Ensured maximum compliance with local, state, and federal laws and regulations.

GL coded and matched A/P invoices with purchase orders. Obtained necessary approval and backup for A/P invoices and processed payments for assigned entities. Mailed checks to vendors. Investigated daily variances and corrected errors to resolve discrepancies.

Processed Petty CAsh and emergency checks in the absense of the bookkeeper for assigned entities.

Modified and directed project plans to meet organizational needs.

Developed and initiated projects, managed costs, and monitored performance.

Identified plans and resources required to meet project goals and objectives.

Adhered to budget requirements with excellent planning and consistent expense monitoring.

Maintained open communication by presenting regular updates on project status to customers.

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

Tracked project and team member performance closely to quickly intervene in mistakes and delays.

Performed bi-weekly payroll calculations, including overtime, vacation, and sick hours, to ensure accurate processing.

Managed employee W-4 and I-9 forms, benefits, and leave time.

Managed recruitment process, job posting, applicant screening, interview, job offer, and onboarding.

Organized and guided operations of production, processing, and machinery according to business procedures,

Oversaw Manufacturing Brands such as Harley Davidson Hard Rock, Bob Marley, and Red Stripe for all Caribbean Islands. ( Jamaica, Bahamas, Aruba, Roatan, Grand Turk, Grand Cayman & Belize).

Optimized processes to maximize efficiency

Negotiated with six freight companies and received annual contracts resulting in cost savings of 30 percent.

Reviewed production schedules and streamlined processes.

Managed payroll for an organization of 500+ personnel.

Evaluated timecards for accuracy on regular and overtime hours.

Performed weekly new hire orientations for 20 to 30 new employees. (Company Policy, Safety, compliance standards, FDA, Harassment, Health and Benefits)

Managed employee leave of absence, including FMLA and disability leaves, along with workers' compensation reports.

Prepared and monitored sick leave files and served as administrator of the sick leave program.

Conducted confidential investigations of discrimination, harassment, and workplace violence.

Sent notices to employees and department supervisors regarding employee expiring work documentation.

Managed employee reward programs. (Employee of the Month)

Verified and investigated employment claims and data.

Managed employee exit interviews.

Experienced and knowledgeable in Customs Imports and Exports, along with required documentation.

Ocean container shipments, Air shipment, LTL, FTL, UPS, and FED EX.

Prepared documents for shipment claims submissions.

Established long-term customer relationships through prompt and courteous service.

Acquired cost savings of $100,000.00 a year.

Uploaded time data into ADP, performed reconciliations, time and attendance reconciliations, as well as necessary adjustments to provide accurate data for payroll processing.

Implemented organizational development programs, such as employee orientation and training, benefits plans, policies, and guidelines.

Partnered with managers in conducting investigations, including instructing managers on best practices for documenting and discussing performance with employees.

Managed recruitment process, job posting, applicant screening, interview, job offer, and onboarding.

Handled correspondence and customer complaints.

Booked all transportation and accommodations for the company owner, CEO, employees, and customers.

Contacted clients to collect outstanding payments via one-time or negotiated installment methods.

Incorporated a Corporate Hotel Program.

Ran errands, organized meetings and coordinated Holiday Festivities.

Entered all payroll, commission, and bonuses.

Kept personnel records up to date. Including vacations, sick days, and personal days.

Scheduled and tracked over 25 carriers on a daily basis.

Worked with customs and cargo companies to attain clearances.

Identified and resolved issues with freight containing incomplete or inaccurate information.

Experienced in tariffs and CADIVI shipments.

Coordinated all Exposition deliveries to South America and North America.

Maintained yard logs of all containers, that were

and needed to be picked up.

Negotiated with carriers' drayage rates.

Supervised warehouse operations by managing employees during shifts.

Supervised shipping and receiving, distribution and workplace safety.

Forecasted manpower requirements based on daily workload and company targets.

Supervised material flow, storage, and global order fulfillment.

Responsible for inventory accuracy.

Investigated department inventory discrepancies.

Coordinated all MRRS dispatches for the solvents, WIP materials, and finished products, relaying all information to the Inventory Control Department.

Interfaced with the procurement department on all new products and changes.

Experienced in time management, Standard Operating Procedures and CGMP's.

Responsible for safety, cleanliness, and organization of warehouses and dock areas.

Conducted cycle counts and inventories on an ongoing basis.

Complied at all times with SOX, USDA, FDA, DOT, and U.S.

Monitored product standards and quality-control programs.

Optimized inventory management practices, reducing excess stock and minimizing carrying costs.

Achieved cost savings by implementing strategic sourcing and supplier negotiations.

Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.

Developed strong relationships with suppliers, fostering collaboration and mutual growth.

Reduced lead times by closely monitoring inventory levels and forecasting demand accurately.

Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.

Reviewed proposals, qualified vendors, and recommended optimal suppliers.

Maintained key item stock levels and wrote or expedited purchase orders.

Maintained complete documentation and records of all purchasing activities.

Weekly management reports pertaining to sales and profits in order to make goals.

Communicated with suppliers to negotiate the best pricing on apparel and accessories.

Machine capacity report done on a weekly basis, along with a review of the adjustments made to the production forecast report.

managed reports pertaining to the weekly demands and inventory levels.

Experienced in Master Scheduling, capacity Requirement planning, Material Requirement Planning, and ERP systems.