Marlene Flores
San Antonio
Summary
Compassionate Nationally Certified Medical Assistant with extensive experience at San Antonio Endocrinology and Diabetes Care. Proven ability to enhance patient care through effective communication and teamwork. Committed to professionalism and patient safety in all interactions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Nationally Certified Medical Assistant
San Antonio Endocrinology and Diabetes Care
San Antonio
10.2023 - Current
- work front desk, including but not limited to answering phones, schedule, reschedule or cancel appointments and check in and check out patients.
- Assist physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Keep examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Assist physician with thyroid biopsies
- Contact pharmacies to submit and refill patients' prescriptions.
- Respond to patient callbacks, and answer internal tele-encounters from physicians.
- Download all CGM and insulin pump information into EHR for the physicians
Customer Service Escalation Specialist III
JP Morgan Chase
San Antonio
05.2012 - 12.2020
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets.
Health Unit Coordinator
Acension All Saints Hospital
Racine
07.2009 - 07.2012
- Provided administrative support to nursing staff as needed.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Answered, screened, and routed incoming calls
- Managed patient admissions and discharges
- Captured patient information into the database
- Greeted visitors and directed them to the proper area of the office.
- Ensured the smooth operation of the unit by adhering to policies and procedures and reporting on changes that had to be made
Phlebotomist
NABI Biomedical
Racine
06.2001 - 12.2008
- Maintained a clean, safe, and organized work environment.
- Performed venipunctures and operated automated plasmapheresis machine
- Monitored donor for adverse reactions and provides post-donation care
- Promoted safety in all actions, ensuring EHS and OSHA compliance
- Participated in various meetings, such as in-service training, continuing education programs, staff meetings, and safety meetings.
Education
Certification - Medical Assistant
Lamson Institute
San Antonio, TX10-2023
Health Unit Coordinator - Health Care Administration
Gateway Technical College
Racine, WI07.2010
Skills
- Professionalism and ethics
- Customer service
- Communication skills
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Team collaboration
References
References available upon request.
Languages
Spanish
Limited
Certification
MEDCA
NRCMA
Timeline
Nationally Certified Medical Assistant
San Antonio Endocrinology and Diabetes Care
10.2023 - Current
Customer Service Escalation Specialist III
JP Morgan Chase
05.2012 - 12.2020
Health Unit Coordinator
Acension All Saints Hospital
07.2009 - 07.2012
Phlebotomist
NABI Biomedical
06.2001 - 12.2008
Certification - Medical Assistant
Lamson Institute
Health Unit Coordinator - Health Care Administration
Gateway Technical College