Marlene Flores
Laguna Niguel,CA
Summary
Dynamic professional with extensive experience at Deutsche Bank Group, excelling in Treasury and Trading Risk and P&L management. Proven track record in process optimization and stakeholder engagement, enhancing operational efficiency. Skilled in data analysis and team leadership, successfully implementing strategic initiatives that improved productivity and reduced costs.
Overview
23
23
years of professional experience
Work History
Business Owner
Self-Employed
04.2019 - Current
- Managed all aspects of a successful Airbnb business, including property management, marketing, guest relations, and mentoring co-hosts, which successfully balanced revenue goals with guest satisfaction through proactive property management and customer service.
- Increased occupancy rate by implementing a strategic pricing strategy, streamlined the check-in and check-out process, leading to a reduction in guest complaints related to delays, and implemented a guest communication system that improved response times and reduced customer service inquiries.
Treasury Risk and P&L Lead, and Technical Expert
Deutsche Bank Group
08.2018 - 03.2019
- Oversaw production outputs of Treasury Risk and P&L team across APAC and EMEA regions, enhancing employee engagement and productivity.
- Represented Treasury Risk and P&L in forums to boost team visibility and support informed decision-making.
- Managed team resourcing, personnel issues, and technical skill development, resulting in improved communication and problem-solving.
- Collaborated with stakeholders to execute change initiatives, including VP role migration from London to Manila, achieving cost reductions.
Trading Risk and P&L Technical Expert
Deutsche Bank Group
04.2014 - 08.2018
- Delivered subject matter expertise on P&L processes to global production teams, enhancing efficiency and quality.
- Conducted learning programs on products and trade lifecycle, reducing downtime and boosting employee output.
- Facilitated root cause analysis sessions, resolving complex issues and eliminating onshore dependencies.
- Collaborated with senior stakeholders to execute strategic global projects, including fixed income and currencies business integrations.
- Implemented multi-curve pricing initiatives for improved valuation in response to financial changes.
- Rolled out strategic platform for risk and P&L production, streamlining processes and improving transparency.
- Spearheaded consolidation of front-office functions into a single architecture, reducing complexity and duplication.
- Enhanced collaboration between business and IT teams through effective project management.
Trading Risk and P&L Team Lead
Deutsche Bank Group
01.2013 - 04.2014
- Oversaw daily P&L production for Global Rates business, ensuring timely task completion and compliance controls.
- Managed team resourcing, addressed personnel issues, and reviewed performance metrics to enhance talent development.
- Facilitated business reorganizations that improved understanding of valuation and risk management among team members.
- Identified and implemented continuous improvement initiatives, optimizing profitability across operations.
Trading Risk and P&L Supervisor
Deutsche Bank Group
12.2011 - 01.2013
- Conducted quality assurance checks on product control services, enhancing risk management effectiveness.
- Provided training and support to ensure team proficiency in trade capture and market data operations.
- Addressed escalated flash P&L issues, collaborating with traders to reduce discrepancies.
- Developed comprehensive onboarding materials, including training plans and root cause analyses for new controllers.
- Established a working group with Transaction Services and Accounting Control to resolve upstream issues.
- Streamlined processes to deliver accurate Risk and P&L reports, minimizing errors and manual adjustments.
Trading Risk and P&L Product Controller
Deutsche Bank Group
09.2010 - 12.2011
- Provided end-to-end product control services, including trade checks and risk analysis.
- Served as primary contact for trading desk on risk and P&L matters, fostering relationships with stakeholders.
- Resolved pricing and attribution issues, preventing significant financial losses.
- Produced and reconciled daily flash P&L and risk reports with trader approvals, ensuring accuracy.
- Migrated flash risk processes for Global Rates Desk from Singapore to Manila, enhancing efficiency.
- Executed troubleshooting of risk engine systems to ensure seamless operations and compliance.
- Communicated with Front Office, Transaction Services, and Technology to address anomalies promptly.
Financial Report Exception Management Associate
Deutsche Bank Group
11.2008 - 09.2010
- Ensured accurate reporting of financial transactions for Head Office and local regulatory compliance through effective exception management processes.
- Automated exception account management using Excel and Access VBA tools, enhancing process efficiency.
- Provided subject matter expertise for exception management team on various strategic projects.
- Led programs defining business requirements, conducting impact assessments, and executing user acceptance tests.
- Facilitated successful migration of APAC and Ukraine entities into strategic general ledger system.
- Represented exception management team in cross-functional project initiatives to align objectives.
- Streamlined processes by implementing innovative solutions to improve accuracy and reporting speed.
- Conducted thorough testing to ensure seamless project rollouts and operational integrity.
Market Data Production Associate
Deutsche Bank Group
03.2008 - 11.2008
- Executed acquisition, control, calculation, and provision of official market data across all asset classes to enhance VaR calculations for Market Risk Management.
- Introduced new parameters into risk systems to support strategic programs and improve risk assessment capabilities.
- Developed tools and automated manual processes to streamline production, resulting in increased operational efficiency for the bank.
Operations Support Specialist (Supervisor)
TeleTech Inc.
02.2006 - 03.2008
- Generated comprehensive financial and statistical reports for APAC management to monitor staffing in Shanghai and Hong Kong.
- Developed predictive models assessing hiring risks, diversity targets, and workforce metrics.
- Created short- and long-term staffing models, comparing outcomes with forecasts for actionable insights.
- Directed a team providing analytical support to develop statistical models managing workforce-related business risks.
- Enhanced decision-making capabilities through detailed reporting on promotions and attrition rates.
Senior Actuarial Analyst (Supervisor)
Nippon Life Insurance Co. Inc.
01.2003 - 02.2006
- Developed and implemented risk assessment model for new insurance product, reducing financial risk through predictive analytics.
- Conducted comprehensive financial analysis of actuarial data, identifying 15% cost-saving opportunity in policyholder liabilities.
- Generated quarterly financial reports on actuarial valuations for senior management, enhancing decision-making with insights into trends.
- Created advanced actuarial model for life insurance products, increasing profitability by 10% through optimized pricing strategies.
Reinsurance Assistant
Federal Phoenix Assurance Co. Inc.
07.2002 - 11.2002
- Delivered comprehensive administrative support to reinsurance underwriters through data entry, policy maintenance, and report generation.
- Facilitated underwriting processes by managing records of new and renewal business.
- Supported client communications to enhance service delivery and relationship management.
- Ensured compliance with agreement terms in policy contracts by reconciling premiums and certificates.
- Executed balance recovery on complex reinsurance accounts through collaboration with brokers and cedants.
- Resolved settlement issues by actively engaging with reinsurers to streamline processes.
- Maintained accurate records to support underwriting efficiency and accountability.
- Contributed to overall operational effectiveness in reinsurance operations.
Education
Bachelor of Science - Applied Mathematics, Actuarial Science
University of Santo Tomas
Philippines05-2002
Master of Science - Applied Mathematics, Actuarial Science
University of The Philippines
Philippines05-2008
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams, SharePoint
- Project management: MS Project, Jira
- Database management: Oracle Database, MS SQL, MS Access
- Data analysis: R, Python
- Business intelligence: SAP BusinessObjects BI Suite, MS Power BI, Salesforce (Tableau)
- Enterprise systems: SAP, Oracle, NetSuite, Salesforce
- Financial data platforms: Bloomberg Terminal, Refinitiv Eikon
- Team collaboration and leadership
- Stakeholder engagement
- Process improvement and optimization
- Project management
- Innovation management
- Financial management
- Strategic Decision-making
- Problem solving
- Data analysis
Affiliations
- Saint Timothy Catholic Church Volunteer Catechist
Certification
- 2006, Certified Visual Basic Developer, Database Applications Development, Informatics Computer Institute PH
- 2006, ALMI, Associate of Life Management Institute, LOMA Financial Services Institute
- 2005, Society of Actuaries (SOA), Financial Mathematics
Languages
English
Native language
Filipino
Proficient (C2)
C2
Spanish
Limited
A1
References
- Rene Pongco, Jr., +65 9170 9731, rene-jr.pongco@db.com
- Teodoro Jose Orquiza, +63 917 1340728, teodoro-jose.orquiza@db.com
- Garry Thom, +65 9720 6529, garry.thom@db.com
- Gayathri Iyer, +91 7019158564, +63 916 6824535, iyergaya@gmail.com
- Yong Lee, +44 20 75471464, yong.lee@db.com
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
Business Owner
Self-Employed
04.2019 - Current
Treasury Risk and P&L Lead, and Technical Expert
Deutsche Bank Group
08.2018 - 03.2019
Trading Risk and P&L Technical Expert
Deutsche Bank Group
04.2014 - 08.2018
Trading Risk and P&L Team Lead
Deutsche Bank Group
01.2013 - 04.2014
Trading Risk and P&L Supervisor
Deutsche Bank Group
12.2011 - 01.2013
Trading Risk and P&L Product Controller
Deutsche Bank Group
09.2010 - 12.2011
Financial Report Exception Management Associate
Deutsche Bank Group
11.2008 - 09.2010
Market Data Production Associate
Deutsche Bank Group
03.2008 - 11.2008
Operations Support Specialist (Supervisor)
TeleTech Inc.
02.2006 - 03.2008
Senior Actuarial Analyst (Supervisor)
Nippon Life Insurance Co. Inc.
01.2003 - 02.2006
Reinsurance Assistant
Federal Phoenix Assurance Co. Inc.
07.2002 - 11.2002
Bachelor of Science - Applied Mathematics, Actuarial Science
University of Santo Tomas
Master of Science - Applied Mathematics, Actuarial Science
University of The Philippines
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