Marlene Garcia
Fort Worth,TX
Summary
Proven Community Manager with a track record of enhancing resident satisfaction and community engagement at Asset Living. Expert in property inspections and financial budgeting, I've led teams to streamline operations and improve ROI. Skilled in staff training and resident relations, my strategies have significantly boosted community cohesion and operational efficiency.
Overview
6
6
years of professional experience
Work History
Community Manager
Asset Living
12.2021 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Managed community within established cost constraints.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Manager
City Gate
05.2020 - 01.2021
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
- Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of the property.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
- Performed market research to stay informed on industry trends and local rental rates, aiding in strategic decision-making processes for leasing initiatives.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Manager
Tri Pro Management
11.2018 - 05.2020
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
Education
CAM - Certified Apartment Manager -
AAGD
Dallas TX High School Diploma -
Richland High School
North Richland Hills, TX05.2018
Skills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Employee Performance Management
- Staff Training
- Financial budgeting and reporting
Timeline
Community Manager
Asset Living
12.2021 - Current
Assistant Manager
City Gate
05.2020 - 01.2021
Assistant Manager
Tri Pro Management
11.2018 - 05.2020
CAM - Certified Apartment Manager -
AAGD
High School Diploma -
Richland High School