Marlene Garrett- Devore
Philadelphia,PA
Summary
Motivated and skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Director/ Supervisor
Contemporary Service Corporation - Philadelphia
04.2016 - Current
- Provided security and customer service to patrons for a variety of clients at different venues, for example Lincoln Financial Field, Citizens Bank Park, University of Penn, and many others
- Managed crowd and helped maintain order based on each venue policies
- Greeted guests and assisted them with directions, addressed questions and concerns
- Checked bags and other personal items to ensure no prohibited items are brought into venue
- Filed reports and reported suspicious behavior to management
- Conducted interviews
- Supervised a group of 10-30 people depending on venue need
- Trained new staff on routines, policies, and procedures
- Stood and walked around areas inside and outside of a venue for 5-18 hours in any weather condition.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Exceeded performance targets consistently by setting clear expectations, holding staff accountable for results, and providing ongoing support for personal growth.
- Prevented unauthorized access at events through strict enforcement of entry policies and thorough inspections.
- Improved client satisfaction by providing professional and efficient security services for various types of events.
- Facilitated smooth event operations with proactive crowd control measures and conflict resolution skills.
- Demonstrated commitment to quality service delivery through consistent adherence to industry best practices in all aspects of our work.
Homecare Aide
AmeriBest Homecare
01.2019 - 09.2023
- Supports clients by providing housekeeping and laundry services, shopping for food and other household requirements, prepare and serve meals and snacks, and run errands
- Assists clients by providing personal services, such as, bathing, dressing, and grooming.
Overnight Casino security
Sugar House Casino (Now Rivers Casino)
02.2018 - 08.2018
- Patrolled and inspected casino floor to protect against illegal activities, such as cheating and theft
- Counted and ran chips from table to bank
- Ensured IDs are checked and are real at the door using devices or my own knowledge
- Stood and patrolled the casino floor for 8-12 hours
- Helped guests with directions
- Deescalated guest disputes
- Used radios and other devices to communicate with coworkers about issues on the floor
- Provided security to high roller guests.
- Served as a visible deterrent to criminal activity by maintaining a constant presence on the casino floor and surrounding areas.
- Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
- Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
- Performed security patrols of designated areas on foot
Teaching Assistant
FunKids(closed), KinderCare 1700 Market Street Knowledge Universe LLC - Philadelphia
01.2012 - 01.2015
- Instructed and cared for a group of infant and toddler-aged children
- Maintained regular contact with parents and staff to discuss progress and address behavioral concerns
- Planned activities for children, cleaned and sanitized toys regularly to avoid illnesses being spread
- Developed curriculum based on children's individual needs as well as the class as a whole
- Participated in many trainings to improve myself as an educator.
Education
A.A In Early Childhood Education - Education
Community College of Philadelphia
Philadelphia, PAFront Desk Operations in Management - Customer Service Management
The Hospitality Training Institute
Philadelphia, PA04.2017
Skills
- Security
- Childcare
- Infant Care
- Early Childhood Education
- Front Desk
- Surveillance
- Classroom Management
- Time Management
- Nanning
- Tutoring
- Curriculum Development
- Staff Training and Development
Certification
- Front Desk Operations, 2017-03-01, present, Certification is from OIC Philadelphia, it was a 10-week training with hands on customers service training on working at front desk in the hospitality field. The training also required 15 hours of externship as completion of the course. They provided hands on computer training, life skills and customer services training.
- Security Guard license for New Jersey
- First Aid Certification
Awards And Acknowledgements
- Contemporary Services Corporation- receive 2 awards for Employee of the month, 3 awards for superior of the month, 2 awards for Most Valuable employee and one Supervisor of the year award
- Trained Crowd Management Certificate
- Have some FEMA Trainings Certificate available via request
Also Known As
MARLENE GARRETT-DEVORE
Timeline
Homecare Aide
AmeriBest Homecare
01.2019 - 09.2023
Overnight Casino security
Sugar House Casino (Now Rivers Casino)
02.2018 - 08.2018
Area Director/ Supervisor
Contemporary Service Corporation - Philadelphia
04.2016 - Current
Teaching Assistant
FunKids(closed), KinderCare 1700 Market Street Knowledge Universe LLC - Philadelphia
01.2012 - 01.2015
A.A In Early Childhood Education - Education
Community College of Philadelphia
Front Desk Operations in Management - Customer Service Management
The Hospitality Training Institute
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