Marlene Gayle
Coral Springs,FL
Summary
Keiser University graduate, highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effectively coordinates with multifunctional roles and communicates with patients and caregivers.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Sutherland Healthcare Solutions
Coral Springs, FL
08.2018 - 07.2020
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Referred unresolved customer grievances to designated department for further investigation.
- Researched and analyzed relevant information for complaint validation and cause identification.
- Determine charges for services requested, collect payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular service is covered by the insurance.
Education
Associate of Science - Diagnostic Medical Sonography
Keiser University
Fort Lauderdale, FL08-2024
Medical Billing And Coding
University of Phoenix
Tempe, AZ06-2018
Skills
- Abdomen Limited and Complete ultrasounds
- Gallbladder and Biliary Tree Ultrasounds
- Renal and Urinary Tract Ultrasounds
- Thyroid/Parathyroid Ultrasounds
- Gynecology Ultrasounds
- First, Second, and Third Trimester OB Ultrasounds
- Assisting in invasive procedures, Thoracentesis and Paracentesis
- Arterial duplex examinations; upper and lower extremities
- Venous Duplex examinations; upper and lower extremities
- Carotid Doppler examinations
- Pulse Volume Recordings and Segmental Pressures
- Competent at operating GE, Phillips
- Trophon Sterilization
Clinical Experience
- HCA Woodmont - 7201 N University Dr Tamarac Fl 33321 - 02/05/24 - 03/01/24 & 06/03/24 - 07/26/24
- Memorial Miramar Hospital (east) - 1901 SW 172nd Ave Miramar Fl 33029 - 04/02/24 - 05/31/24
- Holy Cross Hospital - 4725 N Federal Hwy, Fl 33308 - 03/04/24 - 03/29/24
- Broward Health North - 201 E Sample Rd Fl 33064 -11/21/23 - 02/02/24
Clinical Learning Experience at the above mentioned facilities included:
- Performed a variety of ultrasound exams in a fast-paced environment, including abdomen, OB/GYN, vascular (including venous insufficiency and ABI) small parts such as thyroid, and scrotum.
- Performed peripheral vascular, abdominal, retroperitoneal, gynecological and other general ultrasound studies.
- Observed and sent out written reports with case studies to a radiologist.
Timeline
Customer Service Advocate
Sutherland Healthcare Solutions
08.2018 - 07.2020
Associate of Science - Diagnostic Medical Sonography
Keiser University
Medical Billing And Coding
University of Phoenix