Marlene Gilyard Smith
Waldorf,MD
Summary
Dynamic leader with a proven track record at Macy's, enhancing team productivity and implementing effective merchandising strategies. Excelled in employee engagement and inventory management, significantly boosting sales and reducing turnover. Skilled in fostering professional development and optimizing operational efficiency, demonstrating a keen ability to drive success and achieve goals.
Professional with strong background in fresh food management, skilled in inventory control, vendor relations, and quality assurance. Known for fostering team collaboration and ensuring operational excellence while adapting to changing demands. Expertise in managing perishables, implementing hygiene standards, and optimizing supply chain processes. Highly reliable, goal-driven, and ready to make significant impact in maintaining and elevating product standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fresh Manager
Sam's Club
08.2021 - 02.2025
- Reduced employee turnover by fostering a positive work environment, offering competitive wages, and providing opportunities for professional development.
- Assisted in the recruitment process for new employees, interviewing candidates and making recommendations based on their skills and experience related to the role.
- Streamlined ordering processes, reducing waste and improving overall freshness of products available to customers.
- Served as a mentor to junior team members, offering guidance and support in their professional development while also fostering a culture of teamwork and collaboration within the department.
- Played an active role in community outreach efforts sponsored by the store, participating in local events and building strong relationships with community members.
- Managed a team of associates, ensuring proper training and adherence to company policies for optimal performance.
- Established clear goals for each team member within the department, fostering a sense of accountability that led to improved productivity levels overall.
Compliance/Merchandising Manager
Sam's Club
09.2020 - 07.2021
- Boosted sales by implementing strategic merchandising plans.
- Developed eye-catching displays to attract customers and increase product visibility.
- Coordinated with suppliers to ensure timely delivery of merchandise, maintaining optimal stock levels.
- Improved inventory accuracy by conducting regular audits and reviews.
Senior Operations Manager
Macy's
06.2019 - 07.2020
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
Operations Asset Protection Manager
Macy's
02.2018 - 06.2019
- Reduced theft incidents by implementing effective surveillance strategies.
- Coordinated with law enforcement for swift action on security breaches.
- Optimized asset tracking systems to enhance inventory accuracy.
- Collaborated with store management to develop loss prevention protocols.
- Improved safety standards by conducting regular audits and assessments.
- Trained team members in security procedures to minimize loss.
- Developed action plans to respond to security threats promptly.
Multi Store Operator
Macy's
03.2004 - 02.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Master of Arts - Business Administration And Management
Bowie State University
Bowie, MD05-1997
Bachelor of Science - Business Administration And Management
Bowie State University
Bowie, MD05-1990
Skills
- Promotional strategies
- Employee engagement
- Food safety
- Financial reports
- Stock rotation
- Staff training
- Inventory management
- Merchandising strategies
Accomplishments
*AP Store of the Season 2018
*Growth G50 Store Award 2018
*Operations Manager of the Year 2017
*Make Magic Award 2015
*Magic Leadership Award 2014
*Magic Leadership Award 2010
Certification
*Food Safety Certification 2027
Food Safety Certification 2027
Certified food protection manager responsible for ensuring establishments maintain a positive food safety culture. Manager must ensure that all production protocols and temperatures are met incompliance when producing and selling prepared and cooked products.
Timeline
Fresh Manager
Sam's Club
08.2021 - 02.2025
Compliance/Merchandising Manager
Sam's Club
09.2020 - 07.2021
Senior Operations Manager
Macy's
06.2019 - 07.2020
Operations Asset Protection Manager
Macy's
02.2018 - 06.2019
Multi Store Operator
Macy's
03.2004 - 02.2018
*Food Safety Certification 2027
Master of Arts - Business Administration And Management
Bowie State University
Bachelor of Science - Business Administration And Management
Bowie State University
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