Marlene Gutierrez
Santa Ana,CA
Summary
I am a dedicated Sales Representative with excellent lead generation skills and more than 10 years of experience. Bilingual and knowledgeable in methods used to close sales deals. I am also a hardworking Sales woman committed to driving high sales in both slow and busy shifts. I am an organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Sales Associate
Toyota Dealership
Costa Mesa
02.2024 - Current
- Built relationships with customers to encourage repeat business.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Completed registration paperwork and sales documentation.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
Finance Manager
Nissan
Cerritos, CA
10.2023 - 01.2024
- As Finance Manager at Nissan I oversee financial planning, budgeting, and analysis to support the company's financial stability and profitability
- I also manage risk, optimize cash flow, and ensure compliance with financial regulations, contributing to Nissan's financial health and strategic decision-making.
- Provided accurate information about products, prices and services.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Sales Associate
Toyota
Irvine, CA
03.2023 - 09.2023
- A Sales Associate at Toyota I was responsible for assisting customers in selecting and purchasing vehicles, providing product information, and delivering an exceptional customer experience
- I played a vital role in achieving sales targets and promoting Toyota's brand and products to potential buyers.
Sales Associate
CarMax
Buena Park, CA
08.2018 - 02.2023
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Retained product knowledge on all makes and models for vehicles
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Team Builder
Home Depot Interiors
Santa Ana, CA
01.2017 - 05.2018
- Used organizational skills to meet productivity requirements
- Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution
- Aligned resources to create marketing plans for various projects, including new product launches and events
- Partnered with sales representatives during customer consultations to build agency and customer relations.
Sales Associate
Nordstrom
Costa Mesa, CA
07.2011 - 08.2017
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Sold various products by explaining unique features and educating customers on proper application
- Created and implemented store displays, promoting sales and growth.
Education
High School Diploma -
Santa Ana High School
06.2008
Skills
- Relationship selling
- Retail merchandising expertise
- Merchandising knowledge
- Sales expertise
- Customer service
- Customer- and service-oriented
- Outgoing personality
- Team player mentality
- Sales
- Dealership experience
- Customer Needs Assessment
- Sales Development
- Product Sales
- Upselling
- Contract Preparation
- Relationship Building
- Guest Relations
- Sales Strategies
- Client Service
- Goal-Oriented
- Superb time management
- B2B sales and customer service
Timeline
Sales Associate
Toyota Dealership
02.2024 - Current
Finance Manager
Nissan
10.2023 - 01.2024
Sales Associate
Toyota
03.2023 - 09.2023
Sales Associate
CarMax
08.2018 - 02.2023
Team Builder
Home Depot Interiors
01.2017 - 05.2018
Sales Associate
Nordstrom
07.2011 - 08.2017
High School Diploma -
Santa Ana High School
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