Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlene Guzman

Office Administrator
Houston,Texas

Summary

Experienced office administrator skilled at juggling multiple tasks and providing timely solutions. Proficient problem-solver with expertise in managing workloads, greeting visitors, handling phone calls, and assisting staff members. Known for creating a professional and welcoming work atmosphere, with a strong understanding of office coordination and a dedication to effective collaboration. Exceptional at reorganizing office spaces to optimize functionality.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Office Administrator

Anna's Tax & Notary Services
Channelview, Texas
01.2023 - Current
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Inputting and verifying data using various software and tools, maintaining and updating databases with current information.

Warehouse Forklift Operator

Walmart IDC
02.2022 - Current
  • Operated forklifts to load, unload, transport, and systematically arrange products per company guidelines.
  • Conducted routine maintenance and safety checks to reduce product damage and ensure forklift reliability.
  • Maintained warehouse cleanliness and organization by removing debris and optimizing storage layouts.
  • Participated in ongoing training to stay current with forklift operation policies and safety procedures.
  • Facilitated efficient goods movement between warehouse locations based on shipment and storage requirements.

Bilingual Chat- Provider Claims Representative

Anthem Inc
Houston, TX
11.2018 - 01.2022
  • Secured proper payment for services rendered by thoroughly reviewing insurance coverages and applying appropriate codes.
  • Contributed to overall department success through regular participation in meetings, and sharing ideas for improvement initiatives.
  • Reduced claim processing time by implementing streamlined workflows and maintaining thorough documentation.
  • Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
  • Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.

Education

Certificate - Introduction To Generative AI

IBM
Online
03-2025

Certificate - Cybersecurity

My Kenzie Academy
Online
04-2024

High School Diploma -

North Shore Senior High School
Houston, TX
08.2010 - 06.2014

Skills

  • Claims processing

  • Analytical problem solving

  • Customer relationships

  • Managing concurrent chats

  • Office administration

  • Proficient in computer applications

  • Microsoft office

  • HIPAA regulations knowledge

  • Data confidentiality

  • Insurance claims

Timeline

Office Administrator

Anna's Tax & Notary Services
01.2023 - Current

Warehouse Forklift Operator

Walmart IDC
02.2022 - Current

Bilingual Chat- Provider Claims Representative

Anthem Inc
11.2018 - 01.2022

High School Diploma -

North Shore Senior High School
08.2010 - 06.2014

Certificate - Introduction To Generative AI

IBM

Certificate - Cybersecurity

My Kenzie Academy

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