Marlene Hernandez
Tucson,AZ
Summary
At Weidner Apartment Homes Tucson. I leveraged my cleaning expertise and organizational abilities to enhance client satisfaction, leading to increased repeat business. Recognized for exceptional customer service and attention to detail, I developed lasting relationships with clients, ensuring tailored cleaning solutions that met unique needs, and effectively managed inventory, reducing waste.
Overview
30
30
years of professional experience
Work History
Warehouse Worker
Arizona Party Rentals
11.2021 - 12.2024
House
Weidner Apartment Homes Texas
07.2015 - 12.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Improved client retention rates through trust-building activities such as following up after appointments.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
Sunnyside High School
Tucson, AZSkills
- Cleaning Expertise
- Organizational abilities
- Window Washing
- Teamwork
- Customer Service
Timeline
Warehouse Worker
Arizona Party Rentals
11.2021 - 12.2024
House
Weidner Apartment Homes Texas
07.2015 - 12.2020
Sunnyside High School
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