Marlene Hines
Stone Mountain,GA
Summary
Dedicated and empathetic customer service professional with over 20 years of experience in delivering exceptional service in various environments. Proven ability to handle complex customer interactions with a positive attitude, resolving issues efficiently while maintaining high levels of satisfaction. Highly skilled in communication, problem-solving, and conflict resolution, with a track record of exceeding performance metrics. Maintaining a strong commitment to creating a welcoming a seamless experience for all customers.
Overview
27
27
years of professional experience
Work History
Security Screener Supervisor
Unifi Aviation, LLC.
11.2021 - Current
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Conducted carry-on and checked baggage searches to seize prohibited items such as weapons.
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings as supervisors to discuss issues with security screening processes.
Independent Business Owner
Connie's Thrift & More INC;
10.2010 - Current
- Executed all daily business functions, including customer service, inventory management, sales, and marketing.
- Demonstrated strong work ethic by consistently meeting business goals and maintaining high operational standards
- Prepared bank deposits and handled business sales and transaction reports
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Managed all aspects of financial operations, including budgeting, bookkeeping, and tax preparation.
Owner/Operator
Serenity Personal Care Home Inc.
06.1997 - 07.2009
- Founded and operated a successful personal care home, providing high-quality customer service care
- Secured all required licenses and certifications, ensuring compliance with healthcare regulations and standards.
- Recruited, trained, and managed a team of care providers, ensuring high levels of performance and resident satisfaction.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Created and implemented personalized care plans for residents
Education
Associate Degree - Business Administration And Psychology
Georgia Perimeter College
Decatur, GA06.2026
Skills
Customer Service Skills:
- Excellent verbal and written communication
- Strong listening abilities
- Empathy and patience
- Conflict resolution
- Problem-solving
- Professionalism:
- Strong work ethic
- Punctuality and reliability
Teamwork and Collaboration:
- Proven ability to work effectively in a team environment
- Flexible and adaptable to changing situations
Accomplishments
Recipient of the prestigious 'Village Capital' Business Award, recognizing outstanding early-stage entrepreneurs in various sectors. Selected for innovative business development and showcased exceptional leadership and strategic vision for business development
Timeline
Security Screener Supervisor
Unifi Aviation, LLC.
11.2021 - Current
Independent Business Owner
Connie's Thrift & More INC;
10.2010 - Current
Owner/Operator
Serenity Personal Care Home Inc.
06.1997 - 07.2009
Associate Degree - Business Administration And Psychology
Georgia Perimeter College
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